Director of Renewals

Description

• Identify key friction points in the renewal lifecycle and propose system or process enhancements
• Integrated renewal milestones into the broader customer journey framework
• Built and operationalized the end-to-end SaaS renewal lifecycle across multiple segments
• Rebuild and roll out a scalable, repeatable renewal playbook
• Led customer conversations that emphasized value realization, not just renewal mechanics
• Drove accountability through clear ownership and reporting structures
• Operationalize the renewal playbook across all customer segments, ensuring adoption and accountability
• Launch reporting dashboards that track renewal rate, churn risk, and forecast accuracy
• Conduct a full audit of current renewal workflows, tools, and performance across CSM teams
• Drive improvement in renewal forecasting accuracy to 90%+
• Build trust and alignment with Sales, Finance, and Customer Success leaders around the new renewal strategy
• Developed internal playbooks, templates, and dashboards to standardize execution
• Lead hiring or internal transition planning for a dedicated renewals function/team if growth supports it
• Lead at least 3 high-value renewal negotiations, demonstrating hands-on leadership
• Lead from the front on complex deals, while mentoring a growing team to scale impact
• Deliver measurable improvements in gross and net revenue retention (GRR/NRR)
• Collaborated with CSMs and Sales to turn at-risk accounts into multi-year wins
• Coach and mentor internal team members on negotiation tactics and value-based renewal conversations
• Establish renewal forecasting methodology and cadence for executive reporting
• Achieve consistent execution of renewals through a streamlined, repeatable, and scalable process
• Define and socialize a draft renewal playbook, incorporating early stakeholder feedback
• Create accurate and proactive renewal forecasts that drive executive confidence
• Secure multi-year renewals with at least 25% of eligible customers
• Delivered reporting to executive leadership on renewal performance and key blockers
• Aligned with Legal and Finance to streamline terms and reduce renewal friction
• Present quarterly renewal performance insights to executive leadership and board-level stakeholders

Requirements

• Demonstrated ability to influence complex buying centers and navigate procurement processes
• Deep experience in enterprise B2B software—ideally in companies with 7-figure ACV and long sales cycles
• Experience standing up new teams or functions with cross-functional buy-in
• Owned the renewal forecast with 90%+ accuracy over multiple quarters
• Personally negotiated and closed complex enterprise SaaS renewals across global markets
• Strong executive presence and storytelling skills
• Proven leadership within high-growth SaaS environments

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance