Desktop Support Engineer

Overview

Design, deploy, maintain desktop environment and provide senior-level support.

Key Responsibilities

• desktop support
• app distribution
• os imaging
• patch management
• technical helpdesk
• hardware standards

Tasks

-Shares responsibility for company-wide desktop, mobile device, and application support including Windows operating systems and other standard business applications as a member of the Service Desk technical team. -Designs and implements mass application distributions and global reporting. Leverage SMS/SCCM for OS/application package deployment. Implement application virtualization, and application compatibility remediation strategies. -Creates OS image/build packages, application packages and undertake OS installation/troubleshooting. -Supports software by troubleshooting systems and applications, training staff and end users, testing software, maintaining databases and licenses, and working with vendors. -Develops and tests update packages for workstations and laptops and installs all necessary security and application patches to ensure safe/efficient systems operations. -Completes administrative tasks as required, which may include system and process documentation, answering the phone, and responding to inquiries. -Serves as advanced technical resource to other staff members for application and workstation/laptop problem resolution. -Defines hardware standards, engineering and securing the standard desktop platform, while implementing procedures to ensure consistency with company goals, industry best practices and regulatory requirements.

Requirements

• msce
• altiris
• wise
• associate degree
• sccm
• sql manager

What You Bring

-Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship. ** -MSCE Certification -Experience with Altiris and WISE -3 – 5 years’ experience -Associate’s degree -Experience with MS Office, Service Center (SCSM & SMS/SCCM), SQL Manager, and Windows. -Valid driver’s license

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Benefits

-Retention Bonus: $1500*** -Starting Pay: $70,566***

About North Texas Tollway Authority

-Enhances transportation through the development and operation of toll roads. -Manages key tollways and expressways in the North Texas area. -Oversees infrastructure projects aimed at reducing traffic congestion and improving mobility. -Developed major toll roads, including the President George Bush Turnpike and the Sam Rayburn Tollway. -Invests in cutting-edge technologies like electronic toll collection to enhance travel experiences. -Focuses on improving the efficiency of the regional transportation network. -Contributes to the economic growth of the North Texas region by providing reliable transport options. -Integrates sustainable road management practices to ensure long-term infrastructure viability.

Sector Specialisms

Visa Sponsorship

-no h‑1b visa sponsorship; applicants must be authorized to work in the u.s. immediately.