Parts & Service Coordinator - Warehouse

Overview

Coordinate parts flow, service requests, inventory and customer support in warehouse.

Key Responsibilities

• material verification
• material handling
• stock replenishment
• case management
• service coordination
• work orders

Tasks

This position is located in the Los Angeles Metro area. The Parts and Service Coordinator—Warehouse ensures the smooth operation of the parts and service departments by efficiently coordinating the flow of parts and service requests. This role serves as a point of contact between customers, service technicians, and parts sales to provide excellent customer service. The coordinator is responsible for maintaining accurate inventory records and processing orders. This position directly improves customer satisfaction and operational efficiency by effectively coordinating communication and logistics. -Confirm the accuracy of received materials and verify the quality and quantity of parts received. -Develop a working knowledge of Putzmeister products -Work closely with customers to coordinate repair service requests. -Loading Small Parcel Carriers using mobile equipment. -Sort products of various sizes and weights and stage for proper warehouse put-away. -Recognize the correct component as a solution to a customer's need. -Respond to customer inquiries timely via telephone and/or email and log interactions in the Salesforce case management system. -Safely select, lift, and move parts that vary in size and weigh up to 50 pounds on a repetitive basis from various height locations, floor level, and up. -Greet office visitors and callers, making them feel welcome and comfortable, and answering any questions. -Replenish parts in bin and rack areas throughout the warehouse. -Submit work orders for any repairs or maintenance required for equipment. -Assist customers in accurately identifying the parts required. -Housekeeping – Sweeping, moving boxes and pallets to the appropriate area, maintaining the cleanliness of the work area.

Requirements

• sap
• forklift
• high school
• bachelor’s
• problem solving
• mechanically inclined

What You Bring

-Detail-oriented, self-motivated individual able to work well independently and in a team environment -Good communication, written, and organizational skills. -This position requires prolonged standing/walking for 8 or more hours, depending on overtime and business needs; pushing, pulling, and lifting up to 50 lbs; and repetitive bending, squatting, stooping, kneeling, and reaching. Overtime is based on business needs. -Safety glasses/shoes must be worn at all times while in designated areas of the production floor/warehouse. -Excellent problem-solving and customer service skills -Mandatory safety training (see “Total Compliance Management” program) -High school diploma or equivalent -SAP experience is a plus -An Associate or Bachelor’s degree in a related discipline or the equivalent in relevant experience is strongly preferred -Basic computer skills. -Forklift, crane, and heavy lifting equipment experience -Mechanically inclined

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Benefits

-Education Reimbursement -Company paid Hospital Indemnity/Accident Insurance -HSA – incentives for company contributions -Company-paid Life Insurance -Employee discount program -On-the-job training -401K plan with company match -Uniform Program -Comprehensive benefits (medical, vision, and dental insurance) -Company paid Short term/Long term Disability -Company events -Boot Reimbursement -Profit sharing -Paternity Leave

About Putzmeister America, Inc.

-It is known for designing, manufacturing, and servicing truck-mounted boom pumps, stationary and trailer-mounted pumps, conveyors, shotcrete, and tunneling machinery. -The company has aided landmark projects—supplying pumps for major underground works, large transit systems, and high-rise construction. -Specializing in Industrial, Infrastructure, Commercial, and Heavy Civil sectors, it brings high-precision material-placing technology. -With operations across North, Central, and South America, plus presence in the Caribbean and New Zealand, it blends global strength with regional support.

Sector Specialisms