Resident Services Specialist

Overview

Handle resident services, retention, and property admin to ensure quality living experience.

Key Responsibilities

• service requests
• retention calendar
• gift program
• lease renewal
• parking admin
• resident onboarding

Tasks

-Assist with the implementation of the 12-month resident retention calendar of activities. -On a daily basis, accurately input and update onsite Service Requests. -Onsite management of promotional move in gift program. Responsible for tracking inventory, placing orders, restocking, cost control, and evaluation of resident response for effectiveness. -Promptly notify residents in writing of breach of lease or policy violations. -Maintain the company standard of performance of onsite maintenance functions, both in the occupied and vacant apartments through positive interaction with the residents. -Present a professional, efficient attitude in remedying any resident complaint to ensure onsite resident satisfaction while working within company guidelines. -Responsible for firm, fair, and consistent administration of all legal and company policies and practices in keeping with company practices and fair housing laws. -Responsible for maintaining up to date knowledge of Fair Housing and other legal issues and local ordinances as they affect the property's operations. -Onsite participation in the preparation of the resident newsletter if applicable. -Physically meet and acquaint the new resident with the leasing documentation by having an in-depth knowledge of the rental agreement, the property rules and the policies that affect the resident and emergency procedures. -Notify resident prior to shift end if Service Request will not be completed. Re- schedule and follow up. -Collect and accurately record the receipt of any deposits or move-in funds. -Conduct onsite Move-In and Notice to Vacate follow-up programs and compile a monthly summary. -Onsite follow-up on service requests within 24 hours of completion to ensure resident satisfaction. -Assist with onsite administering the lease renewal program under the direction of the Associate Manager or Assistant Manager. -Responsible for the onsite administration of parking procedures and policies. -A dynamic role where you'll showcase your face-to-face Customer Service skills while contributing to process improvements.

Requirements

• yardi
• spreadsheets
• high school
• 1yr experience
• social media
• typing 40wpm

What You Bring

-Onsite participation in social media management programs if applicable. -On site organization and active participation in resident events and activities. -Spreadsheets and Yardi -Must be able to lift up to 20 pounds to handle materials and equipment safely. -Ability to articulate legal procedures for evictions in local area, property rules and emergency procedures. -High School Diploma -Requires regular bending, kneeling, and stooping. -Must be able to climb stairs when accessing Resident Services or Service Offices and navigate ladders as needed. -Knowledge of office systems and equipment, typing 40 wpm with accuracy, -1year direct customer service, sales or apartment industry experience -Must be capable of walking the entire property, including steps and steep gangways on docks (if applicable)

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Benefits

-A comprehensive benefits package, including: -Paid Vacation, Sick Leave, Personal Days & Holidays -401(k) with Company Match -Tuition Reimbursement -A collaborative, upbeat work environment that values positivity, professionalism, and team spirit. -Medical, Dental, Vision, and Life Insurance -Wellness Reimbursement -Flexible Spending Accounts

About E&S Ring Management Co.

-The company has grown into a third-generation boutique property manager in California. -It has built a portfolio of lush garden apartments, waterfront marinas, and upscale office communities. -Today, it manages a mix of multifamily housing, marina slips, and office assets, applying hands-on asset management and tailored services. -A tech-savvy operator, it leverages platforms like Yardi Voyager, Citrix, and cloud infrastructure to streamline finance and maintenance. -A typical project ranges from lease-up and full rehab of a suburban villa to the management of luxury waterfront marinas. -It stands out for balancing family-owned attentiveness with institutional discipline, negotiating capital improvements and vendor contracts directly. -Recent moves include modernizing resident onboarding with deposit alternatives like LeaseLock to boost cash flow. -With a concentrated West Coast presence, it is known for stabilizing new developments ahead of schedule.

Sector Specialisms

Security Clearance

-employment offer is contingent upon satisfactory background check, drug screening, references, and, if applicable, a physical exam.