IT Support Technician I

Overview

Operate IT Help Desk, support end users, manage assets, and assist with system maintenance.

Key Responsibilities

• help desk
• ticketing
• equipment setup
• system maintenance
• inventory management
• user training

Tasks

-Monitor requests to ensure swift closure; escalate issues to management as needed -Coordinate equipment moves and setup at the division offices and sales communities as approved by IT management -Develop training material and assist users in the proper use of hardware and applications -Assist Systems Administrators with system maintenance and troubleshooting -Operate the organization wide Help Desk using provided tools including but not limited to, ticketing system, call queue, and email to provide timely and effective problem resolution for end users -Maintain a high level of customer satisfaction -Maintain and repair stock workstations and printers for redeployment -Escalate issues to other resources within the department as needed -Maintain a detailed inventory of the organization’s computer related equipment

Requirements

• driver license
• auto insurance

What You Bring

-Must have valid driver license for business travel with auto insurance that meets company policies

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Benefits

-Occasional business travel with overnight stay as required by IT Management

About Drb Homes

-Drives growth through both organic expansion and strategic acquisitions like Biscayne Homes and Brightland. -Operates in over 17 metro markets along the East Coast, spanning active adult and luxury segments. -Offers more than 250 home designs across active adult and luxury segments. -Typical projects include master‑planned communities, luxury developments in Florida. -Known for tailoring floor plans and delivering high‑grade finishes underpinned by decades of craftsmanship.

Sector Specialisms