Lead Inside Sales Representative

Overview

Liaison handling sales support, customer service, and process improvement for sealing solutions

Key Responsibilities

• pricing tools
• quote generation
• metrics monitoring
• customer onboarding
• process improvement
• escalation management

Tasks

The representative ensures customer requirements are fully understood and met, while driving business process improvements, workflow standardization, and enhanced customer engagement. This role is also instrumental in coordinating new customer and new part onboarding. The Inside Sales Representative is a highly motivated liaison between our customers, sales teams, manufacturing, and engineering departments. Leading a team of two Customer Service Representatives, this role supports the sales process by providing order status updates, product knowledge, account support, and assistance with quote preparation. This role is responsible for delivering excellent customer service and building loyalty through courteous, efficient interactions via chat, phone, and email, in line with our brand standards. The position also acts as a liaison between product management, manufacturing, and sales to ensure customer satisfaction, while handling administrative tasks critical to retaining high-value business. -Act as the primary point of contact for escalated customer issues -Support development of digital pricing tools in coordination with Global capture support team -Resolve customer inquiries concerning billing, products; escalate to applications, quality or supply chain as appropriate. -Monitor key metrics (e.g., lead times, complaints, quote turnaround time, backlog of customer requests) and implement improvements -Manage inquiries with timely responses and proactive issue communication -Provide accurate pricing and lead time quotations -Lead customer onboarding through credit and internal systems -Drive process improvements to ensure a customer-centric and efficient department -Support and implement global pricing initiatives as annual price increase -Drive communication strategies to keep customers informed of changes, delays, and updates -Maintain knowledge on products and initial support on customer inquiries and needs. -Identify needs, propose, and co develop new business processes leveraging technology to improve customer experience -Collaborate with Supply Chain, Quality Assurance, and other departments to identify root causes and implement corrective actions -Guide and support Customer Service Representatives to deliver high-quality service -Deliver exceptional service by actively listening and identifying the best solutions for customers -Developing and sending quotes to customers using digital tools such as Sales Force -Coordinate internal updates with sales, manufacturing, and leadership; primary triage for customer issue escalations -Lead resolution efforts using effective problem-solving skills

Requirements

• bachelor's
• crm
• project management
• manufacturing
• sales
• leadership

What You Bring

A key responsibility is managing customer inquiries to ensure timely responses and proactive communication of critical issues. The ideal candidate will be customer-obsessed, a strong communicator, and a passionate advocate for customer needs. A friendly, team-oriented attitude, eagerness to learn, strong work ethic, and genuine desire to help others are essential. -Communicate clearly and consistently via phone, email, and in person -Bachelor’s Degree in Business Administration/Marketing/Engineering (Engineering Discipline Preferred). Master’s Degree a plus. -Project management skills with the ability to balance multiple projects -3+ years experience working in a Manufacturing Environment -Knowledge of Customer Relationship Management (CRM) Software -Excellent communication, presentation, organizational and leadership skills -5+ years experience in sales, customer services management/leadership role -Aptitude for working autonomously. Assertiveness and the ability to be a self-starter are required for this position -3+ years experience in direct field sales of engineered products to OEM accounts and customer service preferred -Ability to interface and influence across functions and ability to provide solutions with agility -3+ years experience with direct customer contact and communication

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Benefits

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $87,450.00 to $135,850.00. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee. Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is $79,500.00 to $123,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. -Support to NPI leader for maintaining high level of competitiveness on prototyping.

About Saint-Gobain

-Evolved from a glassmaker into a global leader in building materials. -Dedicated to creating sustainable, high-performance solutions. -Product portfolio spans insulation, plasterboard, cement, and innovative materials for various sectors. -Known for cutting-edge technology and a long history of innovation. -Solutions contribute to energy efficiency, comfort, and safety across residential, commercial, and industrial projects. -Pioneered advancements in glass technology, shaping iconic buildings and structures worldwide. -Financial strength and commitment to sustainability drive continuous growth and value creation.

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