Service Writer - Peterbilt

Overview

Handles service orders, customer queries, records, and reports to support the service department.

Key Responsibilities

• record keeping
• customer inquiry
• supply management
• warranty processing
• work order
• efficiency reports

Tasks

-Maintains Service Department filing and records -Fields internal and external customer inquiries to the Service Department -Maintains accessories and supplies and prepares replacement orders -May process warranty and/or product improvement claims including the computation of charges, submission and follow-up -Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced -Updates customer profiles using equipment, hours, or other information from the customer work orders -May prepare Service Technician efficiency reports -Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

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About Brandt Group Of Companies

-The company operates in several key sectors, including industrial, energy, infrastructure, and utilities, delivering projects that span from heavy civil work to renewable energy solutions. -Brandt specializes in offering integrated solutions for complex projects, leveraging its extensive knowledge base and a commitment to quality. -Notable projects include providing advanced technology and machinery for industrial sectors, as well as contributing to sustainable energy solutions. -With a strong foundation in the construction and engineering industries, Brandt has built a solid reputation for delivering large-scale, mission-critical projects across North America.

Sector Specialisms