Retirement Living Co-ordinator

Overview

Coordinate delivery of services, facilities, and housing management for retirement living residents.

Key Responsibilities

• data compliance
• h&s compliance
• housing system
• lettings
• service contracts
• site inspections

Tasks

-Encourage customers to participate in events, activities and the running of the schemes and promote integration of schemes into the local community. -Providing practical support and information to customers when entering the service and throughout their involvement with the service, e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with bene-fit agencies. -Ensure that all data is compliant with legislation and policies relating to data quality. -To ensure compliance with all mandatory Health and Safety standards. -Meeting rent collection and arrears targets. -Ensuring occupancy targets are met, through lettings and refurbishments of properties. -To ensure that rent arrears, voids, re-let days and other agreed KPI’s remain within target. -Effectively using appropriate IT systems, including housing management systems and maintaining professional and timely records. -Monitoring and reducing issues of anti-social behaviour within services. -To assess potential customers housing needs, in consultation with relevant agencies and the customer in terms of their suitability to access the service. -To coordinate the lettings process to minimise void levels. To include; application of the voids procedure, implementing the organisations allocations policy, maintaining the schemes waiting list and to lead on promotion and marketing of the scheme. -To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery. -To ensure that the company’s Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security systems at schemes at all times -To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery. -To observe the company’s code of conduct and maintain the highest standards of professional integrity. -To ensure high service levels and overall customer satisfaction. -To monitor and liaise the delivery of service contracts across a designated patch of schemes including lifts, heating fire equipment, gardening etc, -Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes. -Clearly communicating customer responsibilities and tenancy compliance. -To ensure all complaints are dealt with in line with Riverside’s procedures to achieve the best customer outcomes. -Working with colleagues to maintain good links with the local neighbourhoods. -Provide information to assist new customers on services within schemes and local communities. -To provide a high quality customer orientated service, championing the Riverside Ser-vice Style practices. -Promote customer involvement at the schemes, working collaboratively with the Health & Wellbeing team.

Requirements

• housing management
• partner liaison
• older people
• vulnerable people
• agency relations

What You Bring

-Relevant experience of working with older and/or vulnerable people -Experience of housing management duties. -Experience of managing relationships with partner agencies/organisations -Experience of liaison with agencies/partner organisations. -Relevant experience of working with older and vulnerable people. -Good understanding of housing management

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Benefits

-Formal care, support or housing qualifications -Competitive pay & generous pension -28 days holidays plus bank holidays (pro rata) -Investment in your learning, personal development and technology -Flexible working options available

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-applications only accepted from candidates with existing legal right to work in the uk. -riverside will not provide visa sponsorship as it is surrendering its sponsorship licence.