Senior Technical Support Engineer

Overview

Provide technical support and training for civil engineering software.

Key Responsibilities

• training materials
• requirements gathering
• application support
• issue resolution
• client liaison
• software implementation

Tasks

-Producing client facing training and multimedia materials -Identifying and presenting user requirements to the Product Management teams in the form of detailed specification documents to enable the enhancement of program commands and workflows -Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc. -Helping to spearhead special projects within the team -Promoting and maintaining a high quality, professional, service-oriented company image among users -Serving as primary support liaison between Bentley and our clients -Communicating with all affected parties how and when problems are resolved -Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements. -Occasionally travelling to user sites for internal trainings as needed (less than 10% travel) -Appropriately referring issues to other support and quality assurance areas -Teaching engineers and designers best practices for the available civil engineering and survey software tools, to allow them to accomplish their project goals -Managing any additional follow up, testing and troubleshooting needed -Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project -Assisting Technical Support Engineers in resolving complex problems and issues -Keeping and maintaining a close working relationship with the Product Management teams -Conveying user feedback to product development staff.

Requirements

• openroads
• autocad
• civil3d
• civil engineering
• leadership
• communication

What You Bring

-Best in class written and verbal communication skills -3+ years as a Technical Support Engineer or similar -Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions. -English Language Proficiency -1-5 years of experience in road, rail, and site design preferred -Strong leadership skills -Possessing thorough knowledge of the client company’s products and other applications used by their users -3+ experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D -Strong critical thinking skills and a desire to solve problems -Civil Engineering degree or equivalent training and experience

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Benefits

-An attractive salary and benefits package. -Professional Engineering license a bonus -This is a full-time role expected to work 40 hours per week, home-based or hybrid in your home country

About Bentley Systems

-Their tools empower engineers, architects, and builders to design, construct, and maintain critical infrastructure worldwide. -Specialized in industries like water, transportation, energy, and utilities, they offer solutions that span the entire lifecycle of infrastructure projects. -Bentley’s technology powers projects ranging from bridges and tunnels to railways, roads, and water treatment facilities. -Notably, Bentley’s acquisition of numerous firms has expanded their capabilities in digital engineering, cloud computing, and AI-powered design. -The company’s software is used by both private enterprises and public entities to manage complex, large-scale infrastructure initiatives. -Their flagship product, MicroStation, has become a go-to for 2D and 3D computer-aided design (CAD) modeling. -Bentley’s growth and success are driven by its commitment to innovation, sustainability, and customer satisfaction, positioning them as a leader in the infrastructure sector.

Sector Specialisms