Traffic Management Specialist

Overview

Manage traffic incidents, monitor congestion, coordinate response, and inform public.

Key Responsibilities

• traffic monitoring
• incident documentation
• message board activation
• response coordination
• alert management
• traveler info

Tasks

-Detect and monitor traffic incidents using congestion maps, traffic cameras, responder radios and other technologies. -Document incident details, response activity, and other critical data in real-time. -Actively seek out incident details and relay critical intel to NCDOT and other emergency responders in real-time. -Activate electronic roadside message boards to warn motorists of hazardous travel conditions and to reroute traffic around affected areas. -Determine the appropriate response to traffic incidents by assessing incident characteristics, traffic impacts, available resources, and other factors. -Dispatch NCDOT’s incident management assistance patrol (IMAP) and coordinate with NCDOT field staff including maintenance and traffic signal technicians. -Manage statewide alerts for missing persons (Amber & Silver Alerts) and law enforcement alerts (Blue & Fugitive Alerts). -Publish incident details on the DriveNC.gov website and create other traveler information to help motorists avoid impacted roadways.

Requirements

• computer skills
• dispatch
• geography
• high school
• communication
• public contact

What You Bring

-Must be proficient with computer skills. -Experience in a position involving public contact and telephone responsibilities preferred. -Six months related experience in dispatch center or 911 operations or comparable relevant experience is preferred. -Must have an aptitude for geography and maps. -High school diploma (or equivalent); -Ability to perform in a professional courteous manner and remain friendly while under pressure. -Excellent oral communication and interpersonal skills required. -Must have good command of the English language.

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About Atkinsréalis

-Its tech‑forward Richland Technology Center supports robotics, digital and net‑zero innovation in energy and cleanup. -A nuclear engineering pioneer, it’s the owner’s engineer for U.S. small modular reactor projects and refurbishments. -A trusted tolls and highway consultant, it supports major state DOTs.

Sector Specialisms