Housing Officer

Overview

Manage housing services and tenant relations for properties in Ealing & Brent

Requirements

• housing qualification
• driving licence
• supported housing
• social housing
• administration
• customer service

What You Bring

-At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible -Experience of working within a supported housing environment is desirable -Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential -Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. -Housing qualification -Must be willing to work flexible hours as required -Ability to collaborate, network and be a strong team player -Experience of excellent administration skills & analysing customer feedback to achieve service improvements -Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing -Attention to detail and accuracy in writing, reporting and numeracy -Essential car user full driving license are required -Experience of working in a social housing setting is essential -Must possess excellent office management skills, managing inboxes, keys etc. -Ability to self-manage a varied and demanding workload, prioritising and organising too -The ability to manage and report on projects against agreed targets

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Benefits

-2 volunteering days per year for things like helping out in local communities -Health cash plan scheme for your everyday healthcare needs which you can add your family members too -Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan -Supported family friendly approach with extended parental leave -Hybrid Working - Dependent on job role and department -Cycle2work scheme -Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support -Enhanced pension with matched contributions of up to 9% -Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation -An additional ‘Beliefs day’ once a year to have an extra a day off -Life assurance cover 3 x your salary -Access to extensive learning and training opportunities with Wisebox platform -28 days annual leave plus 8 bank holidays (pro rata for part time) per year -Option to buy or sell up to 5 days annual leave per year -Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues

About Metropolitan Thames Valley

-Formed through the merger of Metropolitan Housing Trust and Thames Valley Housing, the company is a leading housing association. -Committed to building sustainable communities, providing affordable housing solutions, and offering a range of housing services. -Focuses on developing new homes, managing a growing portfolio, and providing support to vulnerable individuals and families. -Specializes in residential and commercial property management, construction, and housing for diverse communities. -Known for tackling complex challenges within the housing sector, consistently innovating in the design and delivery of its projects. -Key areas include affordable housing, regeneration projects, and supporting local communities with vital housing services. -Has established a strong reputation for delivering quality developments that meet the diverse needs of residents. -With a history rooted in social impact, continues to drive forward initiatives that improve lives across the UK.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is offered.

Security Clearance

-basic disclosure and barring service (dbs) check will be carried out after an offer is made, with the cost paid by the employer. -a repeat dbs check will be performed every three years.