Front Office Manager

Overview

Lead front desk team to deliver exceptional, personalized guest experiences.

Key Responsibilities

• reservation monitoring
• supply management
• event delivery
• team coaching
• guest experience
• operational coordination

Tasks

-Demonstrate passion and aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism -Encourage your team to find creative solutions in order to accommodate guest requests whenever possible -Partner with Housekeeping and Engineering department heads to ensure hotel facilities and rooms are maintained in optimal condition is emphatic about the smallest detail which may go unseen by the untrained eye -Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation -Monitor all reservation channels, verifying that detailed reservation information is collected and handled properly according to standards and protocol -Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest -Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests’ needs -Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes, enabling you to add a personalized touch that creates a special memory -Maintain proper par on all operation supplies and departmental supplies while following the budget given to you by the General Manager -Execute the delivery of property events to in-house guests and future guests -Coach and mentor your team on the development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities -Champion departmental and hotel-wide initiatives and best practices (e.g., Lobby Ambassador, and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative -Act as a key partner with the General Manager and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience -Foster open lines of communication within the department by helping to facilitate daily line ups, weekly leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns while addressing the department’s key priorities

Requirements

• safety
• security
• guest satisfaction
• emergency response
• training
• well-being

What You Bring

-Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures

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About Peachtree Group

-Specializes in both commercial and residential real estate, focusing on value creation and long-term asset growth. -Known for its hands-on approach to property management, development, and strategic investment. -Strong presence in real estate markets across the U.S., successfully managing numerous large-scale projects. -Portfolio spans various sectors, including multifamily, hospitality, office, and mixed-use developments. -Prides itself on identifying opportunities in underperforming assets and repositioning them for value appreciation. -Leadership team brings decades of experience in real estate, finance, and operations, driving continued growth and success. -Investment strategy combines deep market insights, creative problem solving, and operational expertise.

Sector Specialisms