Compliance Manager

Overview

Oversee regulatory compliance, audits, documentation, and team management for client programs.

Key Responsibilities

• audit docs
• playbook maintenance
• compliance monitoring
• kpi reporting
• change control
• cmms scheduling

Tasks

-Responding timely to client requests for documentation during audits and working with operations team to complete all requests -Oversee assigned programs and initiatives with clear project plans, RACI matrices, and risk escalation paths. -Assure that Playbooks, quality and regulatory documents are developed and maintained; work with internal teams to assure compliance with scope of work as well as C&W and client policy and procedures -Identify trends that can be used for operations enhancements and identify opportunities for improvement within the process. -Monitor Change Control documents and develop implementation plan for approved changes with affected teams -Respond to client’s request for audit requests for documentation. Work with the operations team to ensure the requests accurate and fulfilled -Produce periodic reports to ensure program requirements and KPI are maintained. -Build program enhancements and QA activities including, but not limited to: policy and Procedure maintenance, Hazard and PPE assessments and programs, compliance review of field conditions. -Train or retrain vendor and operations team to changes to SOPs and forms. -Maintain housekeeping and pest control binders with required and current documentation outlined in the client’s Standard Operating Procedure (SOP) . Manage other physical documentation as assigned. -Preparing for upcoming audits by reviewing quality documents, training records, contracts and other regulatory related documentation. -Maintain records of compliance related maintenance activities and ensure they remain available for future review. -Expand program offerings and enhance the quality of existing programs. -Maintain the accounts SDS data and chemical inventory as it relates to the regulatory process. -Perform weekly, monthly and quarterly quality spot checks of quality documents, training records, maps and contracts to ensure program effectiveness and share findings with client and leadership. Review housekeeping, pest control, landscaping, and engineering maintenance inspections for completion. Notify operational teams of errors and assure corrective actions are taken and completed. -Responding to client’s request for audit requests for documentation. Work with the operations team to ensure the requests accurate and fulfilled timely -Maintain training records for both the vendor and operations team of the latest SOPs and forms -Maintain up-to-date playbooks and onboarding guides, conducting regular audits and assessments. -Ensure consistent delivery of services by maintaining playbooks and communicating new processes clearly -Ensuring delivery of supporting documentation for Non-Conformances or CAPAs to client after audits -Proactively review scheduled maintenance and inspection work orders in CMMS to verify appropriate schedule of activities. -Liaise with account leadership and operational teams to increase awareness of key programs. -Ensure all compliance documentation meet the standards of Good Documentation Practices (GDP)

Requirements

• regulatory compliance
• iso 9001
• microsoft office
• bachelor's
• eq
• communication

What You Bring

-Resilient – Ability to work under pressure, while acting in a calm manner -Previous work experience in regulatory environment, such as Joint Commission, State or Federal Public Health, FDA, DNV or ISO required -Excellent communication skills and ability to convey clear insight and thought leadership -EQ – Showcase exceptional emotional intelligence and empathy -Organized – Detail oriented, confident, self-starter with exceptional organizational skills -Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen. -Bachelor’s degree in Business Administration, Health Care Administration, or Facilities Management or 5-10 years equivalent industry experience -Proactive – Maintain a “can do” mentality with the ability to act with minimal information -Experience in all aspects of management, regulatory & compliance reporting -Ability to ask the “right” questions without having extensive knowledge in a particular business area -Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels -Professional designations, such as Regulatory Compliance Certificates, ISO 9001 Certification preferred -Ability to coordinate and independently manage multiple tasks efficiently -Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools. -Advanced proficiency in Microsoft Office Suite -Strong interpersonal skills / ability to team with others to facilitate change

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About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

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