Diagnostic Services Manager

Overview

Oversee and manage diagnostic roofing services, teams, training, and quality across N.A.

Key Responsibilities

• quality control
• training management
• stakeholder liaison
• report review
• staff scheduling
• strategic expansion

Tasks

-Ensure proper documentation and quality control of all diagnostic jobs to meet customer satisfaction and compliance standards. -Maintain training standards in collaboration with corporate trainers and external partners (e.g., Infraspection Institute). -Interface with Sales and Project Admins to gather scope of work details for scheduling and dispatching. -Serve as the primary contact for internal and external stakeholders regarding diagnostic issues. -Review and manage key regional reports, including Toolbox Talks, Utilization Reports, and Truck Audits. -Coordinate staffing and scheduling of diagnostic technicians across regions. -Develop and implement strategic initiatives to expand diagnostic capabilities and coverage. -Foster professional communication with customers, sales reps, field staff, and internal personnel. -Lead regional diagnostic teams to ensure consistent delivery of services across all major markets. -Oversee onboarding and field training of new hires, including shadowing and certification in diagnostic tools and techniques. -Collaborate with Division Managers and Field Supervisors to optimize manpower utilization and profitability.

Requirements

• infrared
• nuclear
• thermographer
• rso training
• osha 10
• bachelor’s

What You Bring

-Requires a minimum of five to seven years progressively more responsible related work experience, with three to five years in a management role preferred. -Demonstrated experience in quality process improvement, troubleshooting, team development, training, and customer relations. -Strong knowledge of infrared, nuclear, and visual inspection methodologies. -Proven leadership experience in roofing diagnostics or related field. -Radiation Safety Officer (RSO) training. -Experience with OSHA safety standards and diagnostic compliance protocols. -Prior product/market management experience and/or 3-5 years of experience in sales, marketing, R&D, technical service, or manufacturing, with strong direct customer contact. -Excellent communication, organizational, and problem-solving skills. -Ability to travel across North America as needed. -OSHA 10-Hour Certification. -A high level of independence in performance of the role and/or solution of problems is expected; however, demonstrated cooperation and collaboration are equally essential for successful functioning. -Level 1 Thermographer (Infraspection Institute or equivalent). -Bachelor’s degree in a related field and five years of related experience or equivalent combination of education and experience.

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About Tremco Cpg Inc.

-Founded with a vision to revolutionize the construction industry, brings cutting-edge solutions to building and infrastructure projects worldwide. -A leader in the development of high-performance coatings, sealants, and weatherproofing products. -Specializes in providing durable solutions for the commercial, industrial, residential, and infrastructure sectors. -Delivers an extensive range of products and services designed to improve the longevity and performance of buildings and structures. -Known for its innovative approach to building materials, has been an essential partner in iconic projects, from large-scale commercial properties to residential developments. -With a strong presence in both domestic and international markets, continues to drive forward with a commitment to excellence in construction and material solutions. -Dedicated to addressing the evolving needs of modern construction, is a trusted name in waterproofing, restoration, and building maintenance solutions.

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