Technical Sales and Field Service Engineer

Overview

Technical sales and field service engineer delivering solutions and support for ventilation systems.

Key Responsibilities

• technical support
• application engineering
• site visits
• sales support
• process improvement
• project management

Tasks

-Service and technical support of existing equipment -Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen. -Outside sales meetings and calls to build relationships with existing and new customers -Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs. -Mission: to provide the highest quality products and service to our users at the lowest possible price -Educate and promote CaptiveAire products to users in your market.  This includes conference calls, meetings, organizing presentations, and product demos. -Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed. -Continuously evaluate and improve processes as well as the customer experience. -Research and develop new business opportunities with new and existing users. -Daily tasks include inside sales support, application engineering and outside sales. -Work directly with Engineers, Contractors, End Users, and Food Service Dealers. -Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers.

Requirements

• fe exam
• technical degree
• 3-5 years
• problem solving
• customer service
• bilingual

What You Bring

-If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire -Problem solving with a passion for continuous learning -Excellent computer, organizational and communication/presentation skills -Willing to travel for various training opportunities -4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred -3-5 years experience -Top notch customer service and willingness to go above and beyond to serve the customer. -Bilingual Fluency in English and Spanish preferred -Strong desire to interface with the customer

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Benefits

-Paid holidays -Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos -Flexible spending account (FSA) -Tuition reimbursement, including for Professional Engineering (PE) License -Relocation assistance -Medical, dental and vision insurance -Disability & life insurance based upon election of medical insurance -401k with employer match -Paid time off (PTO) based upon tenure

About Captiveaire Systems

-It designs and produces integrated packages: hoods, fans, DOAS/HVAC, fire suppression, grease ducts, filters and controls. -Backed by six U.S. plants and over 100 North American sales offices, it delivers fast, reliable service nationwide. -Typical projects range from standalone restaurants to large chains, schools, military facilities and correctional institutions. -Recent unusual efforts include establishing an HVAC R&D hub in St. George, Utah and launching smart units with cellular controls. -Its DOAS systems have earned praise from engineers for performance, though some note trade-offs versus legacy HVAC brands.

Sector Specialisms

Visa Sponsorship

-applicants must already be authorized to work in the u.s.; sponsorship is not available now or in the future.