Customer Care Manager

Overview

Manage site staff, oversee building operations, finances, and tenant relations.

Key Responsibilities

• inventory control
• safety management
• financial analysis
• staff supervision
• tenant relations
• building inspections

Tasks

-Conduct final interviews for new site Associates -Complete orientations for new hires on site, orient all staff with occupational health and safety polices, complete forms as necessary. -Conduct required performance reviews, conduct regular meetings with staff as required. -Coordinate default administration. -Reward, encourage, and motivate staff. Manage disciplinary action as required. -Is responsible to ensure health & safety is an integral part of our daily operations including providing an example for others by always directing and performing work in a safe manner, conducting inspections for unsafe acts and conditions and ensure prompt corrective action, holding regular safety meetings to review safety conditions and general safety policies and participating in the investigation all workplace incidents. -Liaise with HR to fill job vacancies -Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory. -Update Leaders on an on-going basis. Communicate in a timely fashion through telephone and email. -Develop professional relations with Tenants. Respond in a timely fashion to tenant concerns, questions, etc. -Supervise and Direct Site Staff (Landscape, Maintenance, Cleaning, Security and Customer Care Associates) -Prepare for quarterly “Vice President of Quality Control Inspections”. -Ensure Quality of building interiors and exteriors. Conduct Site visits and inspect suites between residents. -Complete all required administration for the position on a tablet -Ensure appropriate, ongoing building administration. Maintain weekly spreadsheets. Regulate specific and overall site costs. Review building operation checklists and update building statistics on an ongoing basis. -Analyze current market conditions and make recommendations accordingly (rental rate, pay scale, etc.) -Coordinate advertising as required -Conduct Financial Analysis. Monitor spending and revenues. Prepare budgets. Analyze financial statements for buildings. Conduct appropriate market research. -Schedule work shifts; approve overtime. Review and verify staff hours worked for payroll.

Requirements

• leadership
• excel
• office 365
• post‑secondary
• analytical
• tablets

What You Bring

-Excellent leadership and motivational skills -Excellent listening and telephone skills -Property Management Experience an asset -Ability to learn internal systems -Ability to handle sensitive information and maintain utmost confidentiality at all times -Advanced computer skills; Excel, Word and other Office 365 functions -Post-secondary education required -Group RRSP matching -Ability to work independently and with other associates in a team environment -Previous Leadership experience an asset -Familiarity with computer tablets is an asset -Proven analytical skills -Willingness to complete rotating on-call shift as scheduled -Strong commitment to providing excellent customer service to fellow associates -Ability to multi-task and prioritize (excellent time-management skills) -Effective organizational and planning skills

People Also Searched For

Benefits

-Fitness and Wellness reimbursement -Training and Development allowance -Competitive wages -Up to 20% rental discounts, and more! -Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet -Flexible group medical and dental

About Boardwalk

-Portfolio spans across Canada, providing quality living spaces for families and individuals. -Reputation for transforming communities and revitalizing older properties to create attractive living environments. -Commitment to sustainable, community-centered development with regular large-scale renovation and redevelopment projects. -Consistent strong financial performance supported by a solid portfolio of well-located properties. -Diverse portfolio includes both suburban and urban properties, offering a range of apartment styles and sizes to meet varying customer needs. -A leader in property management innovation, integrating technology to improve tenant experience.

Sector Specialisms

Security Clearance

-security background checks -reference checks -pre-employment physical testing where applicable