Regional Customer Service Manager

Overview

Lead regional CS team, manage customer communication, resolve issues, coordinate with plants.

Key Responsibilities

• plant scheduling
• demand management
• escalation
• info coordination
• customer communication
• team supervision

Tasks

-Sets & directs plant scheduling plans, in concert with customer demand, plant & production control. -Resolves escalated matters in conjunctions with the VP, Customer Service. -Regularly visits customers for the provision of one-to-one service. -Collaborates with CSR, sales & plant management to solve & investigate customer’s long-standing or complex problems. -Provides recommendations & facilitates customer service resolutions with plants. -Coordinates information flow with other departments. -Fills in for customer service representatives as needed. -Instrumental in facilitating new information requests from customers. -Collaborates & works with sales, general managers, plant managers and production managers to meet customer demands. -Ensures accurate & timely customer communication. -Supervises customer service representatives by providing day-to-day oversight including orienting, training, assigning, scheduling, and coaching .

Requirements

• travel
• microsoft
• communication
• sales
• organizational
• goal‑oriented

What You Bring

-Fequent Travel -Detailed oriented and able to work independently -Must be able to work in a team-oriented, fast-paced, sales environment -Strong organizational skills with the ability to prioritize and multi-task -Must be capable of flexibility and be easily accessible during off hours -Superb communication and interpersonal skills -Proficient computer skills with Microsoft applications, Word, Excel and Outlook -Ability to deal with conflict -Superior customer service and selling skills -Proven track record of consistently achieving or exceeding goals

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About Precoat Metals

-A pioneer of coil coating technology with 13 facilities across its footprint. -Enhances both performance and aesthetics of steel and aluminum products. -Serves clients from builders and appliance makers to HVAC firms, container producers, and transportation OEMs. -Projects include heavy-gauge coated steel for warehouses and components for stadiums and transit hubs. -Known for decorative finishes like wood-grain, stone, and weathered effects. -Blends precision engineering with vivid surface design.

Sector Specialisms

Visa Sponsorship

-no sponsorship will be provided. -only candidates legally authorized to work in the united states are eligible.