Help Desk Administrator

Overview

Admin role managing help‑desk calls, client support, reporting, and office tasks.

Key Responsibilities

• call logging
• document control
• tender uploads
• claims submission
• financial reporting
• client queries

Tasks

-Logging calls and assignment to operatives for works across multiple FM/ MTC contracts -Providing support to QS to track the status of the accounts for submittal to the client. -Timely submission of claims to client to ensure positive cashflow. -Provide reports to clients and follow up on any account queries. -Document control for new tenders within the department -Assist with tender returns and uploads to central tender system -Organise and schedule meetings, appointments and events. -Internal reporting for financial reviews. -Meet and greet any visitors to the office -Follow up of any client queries to prevent any delays with cash receipt -Point of contact for client queries -Providing support to Contracts Managers to track internal works status

Requirements

• microsoft word
• excel
• outlook
• gcses
• teamwork
• detail-oriented

What You Bring

-PC literate with competency in Microsoft Word, Excel, Outlook. -Work well and confidently as part of a team in a busy environment. -Strong interpersonal and Organisational skills. -Excellent communication skills. -5 GCSEs at Grade C or above or equivalent. -Attention to detail. -Ability to multitask and work under pressure. -Organised and disciplined in your planning and approach to work.

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Benefits

-Company uniform. -We offer fantastic training both in house and out sourced. -We offer a competitive package with a range of benefits and the opportunity to make a real difference to the environment. -Private Health Care and Cash Plan Scheme after 6 months employment. -In addition, we offer flexi-time and consider flexible working patterns helping you achieve a positive work life balance.

About nugent

Nope

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