Claims Technician

Overview

Admin support for claim adjusters, handling claim setup, tracking, stakeholder liaison, and reporting.

Key Responsibilities

• claims administration
• technical reporting
• file management
• management reporting
• stakeholder liaison
• time reporting

Tasks

-Working closely with Adjusters to assist with investigation and validation enquiries. -Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging. -Incoming telephone calls / resolve queries -Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales -Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion. -Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports -Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties. -Ensuring time reporting and billing is compliant with internal standards processing and systems. -Overseeing Adjuster caseloads when necessary during periods of leave -Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.

Requirements

• word
• excel
• communication
• stakeholder management
• insurance
• adaptability

What You Bring

-Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner. -You must have experience in a fast-paced office and/or administration environment. -Good working knowledge of Word and Excel -Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output. -Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties. -Previous experience in an insurance or loss adjusting environment would be beneficial but not essential. -The ability to learn and adapt to systems effectively and efficiently. -Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands. -Thrive in a high-pressured working environment.

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About Mclarens

-An independent loss adjusting firm that has evolved into a global insurance services provider. -Focuses on complex claims, including high-stakes commercial, niche, and catastrophe cases. -Specializes in marine claims investigations, large-scale construction loss assessments, aviation incidents, and crisis management. -Operates with a vertical structure of specialist teams, offering tailored adjusting services.

Sector Specialisms