Concierge Associate (777 Main Street)

Overview

Provide 24/7 concierge service, handling resident requests and coordinating amenities.

Key Responsibilities

• security rounds
• video monitoring
• phone routing
• resident liaison
• service scheduling
• front desk

Tasks

-Perform periodic security rounds. -Provide accurate directions to local business, schools, hospitals, and attractions. -Assist residents and their guests in a courteous and efficient manner. -Notify the police or other necessary personnel in the event of an emergency. -Answer telephone and forward calls to necessary team members. -Act as point of contact for residents after business hours. -Explore opportunities and services to enhance the resident experience. -Assist with pet services, such as grooming, walking, and pet store locations. -Coordinate apartment cleaning and detailing services. -Greet residents, prospective residents, vendors, and visitors. -Offer package pick-up and delivery assistance. -Maintain organization and cleanliness of front desk, lobby area, and amenities. -Play a vital role in ensuring the overall resident/guest satisfaction. -Schedule private car, limo, and taxi services. -Make local restaurant suggestions and reservations. -Schedule dry cleaning drop off and pick up. -Recommend and secure theatre, concert, and event ticket reservations. -Monitor security video while at the front desk.

Requirements

• microsoft office
• yardi/realpage
• high school
• concierge experience
• communication
• detail‑oriented

What You Bring

-Ability to work in a fast-paced and demanding environment. -Familiarity with the local geography, attractions, and events. -2-3 years of concierge experience. -Excellent verbal and written communication skills. -Ability to maintain regular and positive communication with each resident and abide by the culture created to enhance and promote daily positive interaction among members of the 777 Main community. -Superb attention to detail. -Proficiency with Microsoft Office. -Minimum of 1 year of relevant work experience. -Prior knowledge of the apartment or hotel industry. -Ability to lift up to 50 pounds. -Experience with Yardi, RealPage, or other similar industry software. -High school diploma or GED equivalent.

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Benefits

-Flexibility to meet the demands of a 24-hour concierge department.

About Winncompanies

-Began as a vision to turn housing into vibrant communities. -Operates across 27 states plus D.C. and Puerto Rico. -Handles a diverse portfolio including affordable, mixed-income, market-rate, and military housing. -Projects integrate residential units with commercial spaces to create lively, mixed-use neighborhoods. -Expanded through three business arms: development, residential management, and military housing services. -Known for award-winning projects that revitalize neighborhoods with energy-efficiency upgrades. -Combines large-scale property management with hands-on community engagement programs.

Sector Specialisms