Field Service Engineer

Overview

Technical field service engineer for plumbing product assessments, training, and support.

Key Responsibilities

• field investigation
• data analysis
• product training
• technical documentation
• site assessment
• technical support

Tasks

The Plumbing Technical Service Representative works in conjunction with the sales team as the key technical advisor and product advocate to assure complete customer satisfaction throughout all stages of the sales process. You will become the go to person for Sloan product application and provide unbiased implementation of company policies and procedures. You will be the primary technical resource for the field sales force and are responsible for actively driving and managing projects to completion which may include site assessments, product selection, installation oversight, product training, etc. -Performs on-site field investigations and troubleshooting, utilizing expert knowledge, to resolve product issues. Captures and analyzes field data for Engineering / Manufacturing review in order to mitigate product failures, initiate corrective actions and aid in new product development and/or product improvements. Handles overflow calls for Technical Support when not in the field. -Provides direction and support to the Sloan Service Network during new product launches at customer facilities. Performs product training seminars at customer locations for maintenance personnel, plumbing organizations, manufacturer's reps, contractors and other stakeholders. Training to focus on maintenance, repair, operation and troubleshooting of Sloan products, amidst a variety of commercial operating systems. -Drive customer information with facts avoiding unsubstantiated claims of product performance -Documents and delivers best practices for diagnostic and repair procedures via all forms of media (written, verbal, video, etc.) -Reviews technical documentation to ensure accurate and complete information is present. Initiates change process and repair bulletins when necessary. -Maintain timely expense reports and budget expenditures, identifying gaps and escalating on a timely basis. -Interpret and implement company policies clearly escalating and gaps as necessary -Completes job site assessments on projects, especially those with contractors prior to order submittals. These assessments include analyzing the upstream conditions (i.e. water pressures, water supply pipe sizes, PRV presence, water quality, etc.), fixture and valve manufacturers, age and conditions and downstream conditions (i.e. pipe line conditions). Interprets customers' needs and makes recommendations on plumbing system improvements, product selection and tests solution in one or two fixtures or restrooms before converting entire building. Travels to project sites to perform start-up, integration and training services. -Maintains accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in Cloud for Customer and Cloud for Service databases. -Authors reports, repair bulletins or best practices documents related to field findings

Requirements

• 5+ years
• troubleshooting
• plumbing
• schematics
• travel 50%
• problem solving

What You Bring

-5+ Years experience in troubleshooting methods and field quality assessments. -Strong knowledge and understanding of service and installation processes -Ability to read and interpret plumbing system drawings -Ability to interpret maintenance manuals, schematics and wiring diagrams to install, disassemble, assemble and repair Sloan products. -Ability to travel up to 50% (most travel are day trips) -General knowledge of plumbing controls systems -Proven ability of problem solving and quality improvement tools including corrective and preventative action.

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Benefits

Growth Opportunities : We invest in our employees’ professional development with ongoing training and career advancement opportunities. -Employee Referral Program : Earn rewards for referring great talent. -Retirement Savings : 401(k) Retirement Savings Plan with a company match and immediate vesting. -Convenient Commuter Benefits : Save on your daily commute. -Professional Development: Tuition Reimbursement Program to help you grow your skills. -Generous Time Off: Paid Holidays, Volunteer Time Off, Paid Time Off, Sick Leave, Military Leave, Parental Leave, Bereavement Leave, and other paid or unpaid state/local leaves where required. -Health Savings Account (HSA ): With company contributions for most medical plan options. -Wellness Support: Employee Assistance Plan and Wellness Programs to keep you healthy and happy. -Flexible Spending Accounts : Dependent Care FSA to help manage your expenses. -Additional Protection: Optional Life, Critical Illness, Hospital Indemnity, Legal, Pet Insurance, and Identity Theft Protection. -Comprehensive Health Coverage: Medical (including prescription coverage), Dental, and Vision Insurance, effective the first of the month following your hire date. -Financial Security : Basic Life, Basic Accidental Death and Dismemberment, Short-term Disability, Long-term Disability, and Accident Insurance.

About Sloan

-Founded in 1906 byWilliam Elvis Sloan, the company invented the modern flushometer and kickstarted modern plumbing. -The company weathered the Great Depression with frugal leadership, earning the Army-Navy E Award during WWII. -Later generations expanded production, launching sensor-activated and solar-powered models. -Unique facts include parts still servicing original 1906 flushometers and a naming-rights deal for Sloan Park, the Cubs’ spring training stadium.

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