Service Portal Administrator - Part time (3 days a week)

Overview

Part‑time admin & customer service support for Otis service portal

Key Responsibilities

• customer service
• eh&s compliance
• policy compliance
• query management
• admin support
• brand representation

Tasks

-Supporting the team in exceeding customer expectations through a positive and engaged attitude and celebrating in branch successes. -Be a positive representation of Otis for existing and prospective customers. -Providing timely, accurate and high-quality customer service to OTIS customers. -Environment, Health & Safety - To comply with the EH&S Policy, applicable regulatory and Company EH&S rules and requirements. -Ensuring compliance and consistent application of policies, guidelines, procedures, and legislation. -Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence and reduce impact to both OTIS and customers. -Performing administrative activities to support the provision of service delivery to the client and deliver a premium service to enhance our position as market leader.

Requirements

• communication
• 2-3 years
• adaptability
• organization
• stakeholder
• it skills

What You Bring

-Excellent verbal and written communication skills. -Have min. 2-3 years of working experience in an Administration and Customer Service role. -A flexible and adaptable mindset, comfortable working in dynamic or ambiguous environments. -Highly organized with a proactive approach and a focus on continuous improvement. -Results-oriented and capable of building effective relationships with a range of stakeholders. -Possess strong IT skills with the ability to navigate client systems and portals confidently.

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Benefits

-Post graduate students on unlimited working hours visas and valid working rights are welcome to apply.

About Otis Elevator Co.

-Pioneered the first passenger elevator, revolutionizing urban transportation. -Serves a wide range of sectors, including residential, commercial, and infrastructure projects. -Their work can be seen in iconic structures like the Burj Khalifa. -Focuses on safety, efficiency, and sustainability in urban spaces. -Advanced smart elevator systems enhance user experience and energy efficiency.

Sector Specialisms

Visa Sponsorship

-post graduate students on unlimited working hours visas and valid working rights are welcome to apply.