Facilities Manager

Overview

Oversee 24/7 facilities contracts, ensure service quality, safety and client satisfaction.

Key Responsibilities

• compliance
• staffing
• client relations
• sla management
• operations
• quality assurance

Tasks

To ensure the successful delivery of each contract, operations must be managed safely, efficiently, and in full alignment with the agreed service specifications. This includes maintaining high standards across 24-hour operations, ensuring adequate materials and equipment are available, and that all buildings and services are delivered to the required quality. Regular monitoring of progress against targets, accurate wage records, and the availability of competent staff are essential to maintaining operational control and service excellence. Additional work outside the original scope must be agreed upon with the client, properly documented, actioned, and costs recovered accordingly. Strong client relationships are central to effective contract management. This involves regular, recorded communication, acting as the main point of contact for all services, and ensuring that any concerns or complaints are swiftly investigated, resolved, and documented. Liaising closely with clients helps align service delivery with their expectations and ensures that site operations are transparent and responsive. Managing contracts in line with specifications and maintaining a clear audit trail of decisions and actions builds trust and accountability. -Identify opportunities for efficiencies. -Ensure staffing Levels are maintained -Ensure compliance through all service lines. -Manage client relationships and expectations. -Ensure high standards are delivered through the contract. -Ensure SLAs are met and delivered to the client periodically.

Requirements

• iosh
• customer care
• contract management
• change management
• mbifm
• team management

What You Bring

-Certified with IOSH -3 years Customer care/relationship building skills -5 years Contract Management experience -Ability to manage change successfully -Member of British Institute Facilities Management (MBIFM) desirable but not essential -5 years Management of People / Teams- large 24-hour teams

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Benefits

-Microsoft Office and bespoke company programs– training will be given

About Mitie

-Headquartered in The Shard in London, delivering large-scale projects across infrastructure, property, energy, and healthcare sectors. -Projects include full facilities management for airports, hospitals, government estates, and prisons (e.g., solar-powered prison solutions). -Offers expertise in security, cleaning, engineering services, energy consultancy, and technical facilities management. -Acquired major businesses such as Interserve FM (2020) and compliance specialist Marlowe (2025) to expand capabilities. -Known for tech-driven approaches like remote monitoring, robotic cleaning, and drone security, pivoting towards 'facilities transformation'. -Focused on high-margin, compliance-led services to drive future growth.

Sector Specialisms