Collections Advisor

Overview

Negotiate commercial debt payments and manage collections for energy customers

Key Responsibilities

• payment solutions
• debt recovery
• performance reporting
• customer negotiation
• team collaboration

Tasks

-Developing payment solutions: By understanding customers’ financial situations, you’ll help negotiate sustainable payment arrangements that suit their needs and circumstances. -Managing the debt recovery process: Efficiently progressing debt cases through the treatment paths, accelerating higher-risk cases, and ensuring issues are resolved quickly to prevent further delays. -Providing performance updates: Prepare accurate management information to report on your individual performance and success -Negotiating with customers: You'll work with commercial customers to resolve overdue debts while maintaining positive, professional relationships. -Collaborating with teams: You'll work closely with both internal and external teams to maintain a unified, efficient approach.

Requirements

• negotiation
• communication
• target‑driven
• collections
• energy
• analytical

What You Bring

-Strong Negotiation Skills: You’re a natural at negotiating win-win solutions and are adept at managing sensitive conversations with tact and diplomacy. -Communication and Interpersonal Skills: You must be an excellent communicator, able to build rapport and work well with a range of internal and external stakeholders. -Flexibility and Target Focused: You’ll need to be adaptable as the business and role evolve. You’re also results-driven, with a track record of hitting targets and managing your time efficiently. -Previous Experience: While experience as a Telephone Collections Agent, Credit Controller or Collections Advisor is beneficial, we're open to individuals with strong negotiation skills and customer service backgrounds. -Energy Industry Knowledge: Experience in the energy industry is a bonus but not essential. What matters most is your ability to understand and resolve financial issues effectively. -Analytical Mindset: You have a keen eye for detail and are naturally curious, using your analytical skills to find solutions and improve processes.

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Benefits

Compensation: £24,570 - £26,000 / year -Employee Assistance Programme -Enhanced paternity, maternity and adoption policies -Day off on your birthday -Death in service and critical illness cover -Appointment allowance -Holiday buy – up to 5 additional days -Learning and development opportunities -Company sick pay (subject to length of service) -24 days annual leave + bank holidays -Annual salary review -New modern facilities -3 days additional annual leave if you get married/civil partnership etc. -Long service recognition -Refer a friend payment

About Yu Energy

-Launched as a tailored business energy firm, founded on care-home experience and frustration with poor service quality. -Acquired Bristol Energy’s commercial customers in 2020 and Bilpower’s last-resort customers in 2021, driving rapid growth. -Distinctive green plans offer 100% renewable electricity and carbon-neutral gas, with savings incentives for multi-utility switchers. -Unique projects range from SME office setups to large-scale installations like Trent Bridge and university campuses, with customized billing and installations.

Sector Specialisms

Visa Sponsorship

-this position does not meet skilled worker sponsorship criteria; only candidates with indefinite uk right to work may apply.