Renewal Coordinator

Overview

Manage renewals and grow service contracts for fire alarm, protection, and security customers.

Key Responsibilities

• renewal management
• retention activities
• customer outreach
• service delivery
• contract re-estimate
• upsell identification

Tasks

Share status of 120-day process during weekly sales meetings and status of current and past due renewals. Manage all retention activities within an assigned service agreement customer base. Proactively reach out to each customer in writing 120 days prior to renewal. Work internally with managers to improve service delivery. Meet with customers in person as needed. Address customer concerns and gain customer acceptance prior to renewal date. Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed. Manage a list of customers and annual renewal dates. Responsible for retention, customer satisfaction and growth within the customer base. Ask questions, determine customer needs and provide solutions to meet those needs. Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs. Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department. Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work.

Requirements

• bachelor's
• fire protection
• communication
• negotiation
• problem solving
• customer service

What You Bring

Bachelor’s degree preferred. Candidates with a combination of education and experience will also be considered. Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge a plus. Effective communication skills and ability to present before broad audiences. Strong negotiation skills and competitive spirit. Ability to proactively reach out to customers and problem solve. Over the counter sales or customer service experience.

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Benefits

Achieve a minimum renewal rate of 95%. Tuition reimbursement program. Paid time off plan and holidays. Professional career development opportunities. Short term and long-term disability. Medical, dental, and vision plans with options. Competitive salary based on qualifications. Life insurance. 401(k) matching.

About Sciens Building Solutions

-Founded from the Latin ‘Sciens’ for ‘knowledgeable and skilled,’ it has built thousands of critical systems nationwide. -Backed by The Carlyle Group and headquartered in San Francisco, it pursues aggressive growth via acquisitions across the U.S. -Known for self‑performing comprehensive Sciens Service Suite installations—from design through maintenance. -Distinctive in combining local company culture with national scale to deliver sophisticated life‑safety solutions. -Integrates clean agent fire suppression along with electrical, security, and communication systems under one roof.

Sector Specialisms