Faciltiy Executive - Technical

Key Responsibilities

• process implementation
• vendor management
• procurement system
• ppm scheduling
• facilities ops
• client reporting

Tasks

-Implementing C&W processes and systems. -Recommend and support C&W Ops Head for Site’s Critical Operations and deliverables . -Follow up on service level and report to the client. -To liaise with contractors, collect quotations and prepare quotation analysis. -Training staff on processes and systems.. Vendor Management -Creating a Forum for Feedback from Teleperformance Employees stationed at Teleperformance and ensure that feedback is taken regular intervals and use it to improve the service delivery standards. Engineering Management -To monitor delivery from approved supplier and ensure they follow the SLAs. -To compare, evaluate and recommend vendors -Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month. -To liaise with vendors on contract renewal -Initiate Daily, Weekly and Monthly Meetings with Teleperformance SPOC and take follow ups on the Minutes of the Meetings till closures. Systems & Procedures -Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with Teleperformance policy and procedures. -Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure. -Adherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines. -To make recommendations for approval. Manage Vendors registered with Teleperformance and submit report on the transactions with them to Teleperformance SPOC -To control expenses according to the approved budget and report any ad hoc/non-predictable expenses item Teleperformance SPOC Inter-Departmental Liaison -Adapting C&W processes and systems to meet local requirements and agreeing with Teleperformance SPOC . -Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA. -Review reports on engineering systems operation and maintenance . -To keep and revise the existing contracts with different vendors -Advise on additional purchase upon request and approval from Teleperformance SPOC . -To ensure that the FM team follow the process and Trackers support TELEPERFROMANCESPOC in meeting timelines as per Teleperformance policy -Preparation and execution of 52 weeks PPM schedule for all critical and non- critical equipment’s within set SLA which includes all Electrical, D.G, HVAC, BMS and safety-security systems. -Supervise in coordination with Teleperformance Infra team on closures of SNAGs on weekly basis. -Cost Analysis report to be submitted with optimization on pilferages . Monthly Accounting -Manage/Supervise and monitor the functions of Teleperformance facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by Teleperformance SPOC under purview of Contract. -Ensure Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff. -Support Transition team in seamless HOTO of the Facility -Deliver high quality, prompt and courteous Services in support of customers’ business needs. To liaise with client regarding matters on delegated levels of authority. Facilities Operation

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