Concierge Manager - Skyline at Highlands

Overview

Oversee concierge, security, and resident relations, handling vendor coordination and service delivery.

Key Responsibilities

• team supervision
• staff scheduling
• resident relations
• budget forecasting
• security management
• inventory control

Tasks

-Supervises the property’s concierge team members by interviewing, hiring, orienting, and training, and manages their performance in accordance with Company policies, values, and business practices. -Provide staff coverage calendars and lead periodic team meetings. -Point of contact for the management of resident relations as it pertains to all service request follow up, active building management, move in process, cleaning, etc. delegating to team members based on responsibilities. Also responsible for managing all packages, dry cleaning and any other delivery service requests. -Providing monthly budget projections for events and necessary expenses and providing written explanations on any budget variances. Also collects bid for resident services as needed. -Manage the security company and give direction of needs and follow up with any issues, make adjustments to schedules as needed and ensure coverage on holidays and property and garage are covered. -Responsible for inventory of community supplies for common area amenities. -Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s). -Responsible for implementing, training and ongoing management and monitoring of the concierge program which will include changes for resident needs and issue resolution.

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Benefits

-Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. -Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. -Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. -6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). -Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. -Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). -Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. -Employee Assistance Program. -Charitable giving program and benefits. -Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. -401(k) with Company Match up to 6% of pay after 6 months of service. -For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

About Greystar

-Born in 1993 in Houston and now rooted in Charleston, its founder transformed a niche multifamily operator into a global real-estate powerhouse. -Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs. -Greystar has shaped skylines with projects like build-to-rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania. -Specialisms span multifamily, student housing, active-adult and single-family rentals, logistics/industrial facilities, life-science campuses and modular construction. -Strategic bets include modular homes, life-science labs, single-family rentals and logistics distribution centers — marking it a versatile real-estate innovator. -With a reputation for vertical integration — managing assets, investments and construction in-house — it stands out in an industry of fragmented players.

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