Customer Service Rep

Overview

Assist customers via phone, email, chat on product, warranty, and support tasks.

Key Responsibilities

• claim evaluation
• credit processing
• merchandise coordination
• inquiry response
• customer support
• issue resolution

Tasks

-Handle requests and product complaints. -Evaluate manufacturing defect flooring claims and warranty issues. Process credits for product defects or customer satisfaction. -Support various programs and promotional efforts of Product Channel Managers. -Provide back-up support within the team. -Coordinate merchandising, display, literature, and point of purchase material shipment for ASA new store openings, relocations, and remerchandising. -Assist consumer in buying decisions and provide them with retail locations to make a purchase. -Respond, answer, and handle inquiries via an 800 phone number, email, and instant message regarding product, installation, maintenance, and warranty information. -Exercise decision-making capabilities to quickly and effectively resolve customer issues resulting in high customer satisfaction.

Requirements

• ms office
• english
• 1yr exp
• high school
• customer service
• multitasking

What You Bring

-Proficient computer skills including MS Office (Excel, Word and PowerPoint). -Talk, hear, read, write, and comprehend English -Strong organizational skills with the ability to multi-task. -One year of related experience, preferably in a call center environment -Maintain regular and punctual attendance (consistent with ADA and/or FMLA) -Superior verbal and written communication and customer service skills and a commitment to consistently exceeding the customer's expectations. -Multitask in a fast-paced environment -Learn, understand, and transfer knowledge relative to multiple product categories. Exercise strong listening skills and problem-solving skills relative to customer inquiries. -Attention to detail -Sitting or standing for extended periods of time -Think analytically -Communicate effectively -Walking, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements -Push, pull, carry, and lift 20 - 50lbs -High school diploma or GED required. -Must be able to work in a non-temperature-controlled environment -Ability and willingness to work core hours to support the needs of our customers and consumers.

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About Ahf

- manufacture innovative and sustainable flooring solutions. - built a reputation for quality, performance, and design. - offer a wide range of products, including hardwood, laminate, and luxury vinyl tile (LVT) flooring. - serve residential, commercial, and industrial sectors with durable and attractive flooring solutions. - operate several brands and are a key player in both the U.S. and global flooring markets. - invest in product development and technological innovation. - provide flooring solutions that meet the evolving needs of architects, designers, and homeowners. - commit to sustainability, with many products designed with the environment in mind.

Sector Specialisms