Client Support Advisor

Overview

First point of contact handling client queries, logging and allocating jobs for FM helpdesk

Key Responsibilities

• client liaison
• first contact
• helpdesk logging
• record keeping
• sla support
• team collaboration

Tasks

-Liaise with clients, contractors, and internal teams to ensure timely resolution of issues. -Act as a first point of contact for customer queries and job requests. -Accurately log, allocate, and monitor jobs through our helpdesk system. -Contribute to a positive team environment and uphold Wates’ commitment to customer satisfaction. -Assist in maintaining accurate records and reports. -Maintain clear and professional communication across all channels. -Support the achievement of service level agreements and performance targets.

Requirements

• problem solving
• customer service
• communication
• teamwork
• it systems
• data management

What You Bring

-A proactive approach to problem-solving and service delivery. -Previous experience in a customer service or helpdesk role, ideally within FM or property services. -Strong communication and interpersonal skills. -Ability to work effectively in a fast-paced, team-oriented environment. -Proficient in using IT systems and managing data accurately.

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Benefits

-Competitive salary and benefits package. -A supportive and inclusive working environment. -The chance to be part of a team that values quality and customer care. -Opportunities for career development and progression.

About Wates Group

-Provides integrated solutions across sectors like residential, commercial, and infrastructure. -Has played a pivotal role in delivering some of the UK's most notable projects, including landmark developments and large-scale infrastructure projects. -Committed to innovation in construction techniques and sustainable building practices. -Notable projects include iconic residential communities, advanced industrial facilities, and complex public sector developments. -Collaborates with government entities, private sector clients, and developers in long-term partnerships. -Remains a family-owned company, upholding a legacy of trust, quality, and commitment to the built environment.

Sector Specialisms

Security Clearance

-basic disclosure and barring service (dbs) check at offer stage -additional pre-employment checks may be required