Part-Time Resident Service Coordinator - 13th & Market Apartments

Overview

Assist residents and prospects, manage services, and coordinate community events.

Key Responsibilities

• sugar crm
• key management
• move-in scheduling
• market reports
• event planning
• resident orientation

Tasks

-Explain the “Move-In Inventory” form to new resident and ensure that the form is returned. -Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. -Interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area. -Complete market summary and comp reports as directed. -Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. -Organize incoming packages systematically. -Welcome prospects, residents as well as vendors and answer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc. -Answer telephone and texts promptly and in a professional manner and direct inquiries to appropriate individual or take messages. -Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the “Key Policy”. -Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention. -Comply with all Company policies and procedures related to employment. -Schedule all the move-in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins. -Collaborate with the community management team as needed and requested to resolve resident concerns and complaints. -Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) before move in if needed. -Provide resident keys/fobs and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any).

Requirements

• office experience
• high school
• customer service
• multi-family
• hospitality
• retail

What You Bring

-Minimum of one year of office experience is required. -High School Diploma, or equivalent, is required. -Customer service experience -Multi-Family, Hospitality and/or Retail industry experience

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Benefits

-401(k) Plan with company match -Supplemental Short-Term Disability Insurance / AD&D Insurance -Lifestyle Spending Account -Voluntary Cancer Insurance -Supplemental Term Life Insurance -Voluntary Long Term Care Insurance -Dependent Care Spending Account -Medical, Dental, Vision Plans -Medical Flexible Spending Account

About Udr - Opening Doors To Your Future

-Committed to offering well-designed, sustainable living spaces. -Provides premium apartment communities across the United States. -Has a strong presence in major metropolitan areas. -Specializes in building, managing, and developing residential properties. -Known for innovation in creating modern, eco-friendly living environments. -Maintains high customer satisfaction while delivering value for investors. -Regularly integrates technology into property management to enhance the resident experience. -Part of a growing trend toward high-quality rental spaces.

Sector Specialisms