Service Support Operations

Overview

Administrative support for service department, handling docs, scheduling, data entry and warranty.

Key Responsibilities

• data entry
• work orders
• warranty processing
• parts orders
• reporting
• customer service

Tasks

-Maintain company and product confidentiality. -Maintain a good attendance record. -Perform data entry for assigned operational unit. -Enter labor on work orders. -Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. -Maintain a clean, safe working environment. -Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities. -Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. -Review and process warranty documentation for assigned operational unit. -Maintain effective work, vacation and training schedules for assigned staff. -Coordinate internal documentation with various departments. -Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism. -Adhere to all Company policies and departmental procedures and rules. -Attend and participate in all meetings, trainings, and activities as required. -Open, perform maintenance on work orders and segments. -Respond to all customer requests in a professional and courteous, timely and responsive manner. -Process repair shop parts orders and/or returns. -Prepare & distribute reports or analysis to departments/supervisors for assigned operational unit.

Requirements

• ppe
• microsoft
• lotus notes
• high school
• 3+ years
• teamwork

What You Bring

-Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job. -Proficient in the use of basic Microsoft applications, Lotus Notes, Web-browsers, and must be able to develop functional ability in the use of proprietary software. -Demonstrate ability to function efficiently in a team-oriented, collaborative environment. -Must be honest, reliable, and dependable, and display a positive attitude. -High School Diploma (or equivalent) required and three or more years of relevant experience desired. -Able to use standard office equipment: computers, calculators, printers, copiers and fax. -Must be able to work independently and/or with others in a team environment. -Must be able to work well under occasional pressure or within work standards and deadlines. -Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. -Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. -Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work. -Able to communicate effectively with customers, co-workers, vendors and managers. -Communicate effectively, verbally and in writing. -Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed. -Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks. -Able to lift up to 20-50 pounds occasionally.

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Benefits

-Close work orders.

About Thompson Machinery

-The company grew from a GMC truck dealership into a premier Caterpillar dealer. -Expansion continued in the 1980s with acquisitions in Memphis and Mississippi, cementing its present-day territory. -Offers equipment sales, rentals, parts, and service. -Runs a full-service machine shop providing welding, line boring, waterjet cutting, and hydraulic repairs. -Includes a specialized power division—Thompson Energy Solutions—serving commercial, marine, and industrial generator markets. -Projects span road building, airport construction, waste management, forestry, mining, agriculture, and microgrid energy systems. -Consistently adopts new technology, such as Cat’s hydrogen-capable gensets and GPS-enabled compaction equipment. -Notable clients include major waste management, aggregates, and construction firms, highlighting its work in landfill compaction and site prep.

Sector Specialisms

Security Clearance

-must pass pre‑employment background check and drug screen.