Shift Supervisor - Starbucks Haywood Mall

Overview

Oversee store operations and lead the shift team at Starbucks Haywood Mall.

Key Responsibilities

• coaching
• food prep
• cash management
• operational tools
• customer service
• store ops

Tasks

-Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. -Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. -Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. -Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients -Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. -Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. -Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. -Utilizes operational tools to achieve operational excellence during the shift. -Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. -Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. -Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. -Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. -Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. -Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation -Comply with, coach and model a dress code that prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink -Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

Requirements

• customer service
• flexible hours
• teamwork
• retail knowledge
• leadership
• communication

What You Bring

-Customer service experience in a retail or restaurant environment - 1 year -Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays -Maintains regular and punctual attendance -Strong interpersonal skills -Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation -Ability to work as part of a team -Knowledge of the retail environment -Ability to learn quickly -At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees -Ability to direct the work of others -Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. -Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers -Ability to build relationships -Effective oral communication skills -Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

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About Simon Property Group

-Its portfolio spans regional malls, Premium Outlets, The Mills and international joint‑ventures across North America, Europe and Asia. -Typical projects include high‑end mall redevelopments, outlet expansions and mixed‑use transformations integrating retail, dining and entertainment. -The company led bold acquisitions—like Taubman, J.C. Penney and Forever 21—reshaping the retail landscape and rescuing distressed brands. -Specialises in experiential retail, blending shopping with food halls, theaters, EV charging stations and digital amenities. -Notably, its international joint ventures power premium outlet centers in Japan, South Korea and Europe, showcasing global reach.

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