Technical Support Specialist

Overview

Provide end-user IT support for hardware, software and enterprise apps, using ServiceNow.

Key Responsibilities

• servicenow
• incident management
• remote support
• hardware support
• data analysis
• knowledge base

Tasks

-Monitor ServiceNow trends and resolution history to identify and recommend preventative measures. -Evaluate software and hardware compatibility to support system upgrades and application rollouts. -Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance. -Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing. -Provide technical support for companywide meetings, events, and conferences to ensure seamless execution. -Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development. -Engage with external vendors for escalated issue resolution beyond internal support capabilities. -Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect. -Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience. -Deliver remote support using industry-standard tools to resolve technical issues efficiently. -Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.

Requirements

• high school
• servicenow
• itil
• cybersecurity
• 2 years
• problem solving

What You Bring

-High School Diploma or GED required. -Familiarity with ServiceNow preferred. -Demonstrated understanding of IT concepts and processes within an ITIL framework. -Excellent verbal and written communication skills. -General awareness of cybersecurity best practices and ability to provide basic guidance to end users. -Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building. -Minimum of 2 years of experience in an IT support role. -Experience working in a call queue environment is a plus. -Proven ability to collaborate effectively across technical teams and resolver groups. -Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.

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About Brookfield Properties

-A global real estate powerhouse with a diverse portfolio spanning commercial, residential, retail, and mixed-use properties. -With a rich history of acquisition and development, the company has built some of the world’s most iconic buildings and vibrant urban communities. -Expertise lies in envisioning, creating, and managing dynamic spaces that bring people and businesses together. -Operates across North America, Europe, and beyond, with a focus on delivering long-term value to stakeholders. -Notable projects include large-scale urban developments, integrated mixed-use spaces, and world-class shopping centers. -Operational approach blends innovative design, sustainability, and cutting-edge technology to meet evolving tenant and customer needs. -Known for adapting and growing in ever-changing markets, redefining the future of real estate development and management.

Sector Specialisms