Director of Business Development and Sales - Customer Engagement

Overview

Lead revenue growth and client partnerships for utility-focused customer engagement solutions.

Key Responsibilities

• proposal development
• sales strategy
• pipeline reporting
• product innovation
• client engagement
• market intelligence

Tasks

-Represent RI externally at conferences, industry events, and client meetings to promote the Customer Engagement Practice and expand visibility. -Lead national and regional sales strategy across the Customer Engagement portfolio, including e-commerce, retail, and experiential solutions. -Develop multi-year account and pursuit plans aligned with Resource Innovations' growth strategy and annual revenue goals. -Additionally, candidates should be available to attend 6-8 annual events, including two internal sales meetings, two practice team meetings, and up to two national industry conferences, which may take place in various locations across the country. -Manage proposal strategy and development — guiding capture planning, pricing strategy, proposal writing and competitive positioning for key RFPs and renewals. -Contribute to product innovation, providing market intelligence and client feedback to inform new tools, technologies, and engagement models. -Drive revenue growth by identifying, developing, and securing new business opportunities with electric and gas utilities, state agencies, and municipalities. -Track and report pipeline progress, ensuring transparency and accountability toward bookings and revenue goals. -Collaborate cross-functionally with Product Strategy, Marketing, and Delivery teams to build on existing relationships and drive innovations across the business.

Requirements

• degree
• 8+ years
• dsm
• renewables
• senior relationships
• travel

What You Bring

-Degree from 4-year accredited college or university is preferred. -8+ years of experience working with and selling to Electric and gas utilities required -Proven understanding of state regulatory cycles with regards to Utility Demand Side Management (DSM) programs - Energy Efficiency (EE); Demand Response (DR);Transportation Electrification (TE); Electric Vehicle (EV); Building Electrification (BE) -This position requires approximately 50% travel across the country to visit utility customers and prospects. -Must have established Mid- & Senior- level relationships with electric and gas utilities across the country -Experience selling either Demand Side Management (DSM) programs and/or renewables to utilities

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About Resource Innovations

-Merged with Nexant in 2021 and backed by Morgan Stanley Capital Partners in 2024, accelerating its scale and reach. -Specializes in transforming utility operations through demand-side management, software systems, and advisory services. -Works on diverse projects—from residential weatherization to grid modernization, electrification, and utility marketplaces. -Operates globally but retains utility-scale focus, delivering integrated energy solutions at significant scale.

Sector Specialisms

Security Clearance

-employment is contingent on successful completion of a comprehensive background check and reference check. -a pre‑employment drug screen may be required if applicable.