HR Systems Manager

Description

• Manage supplier relationships and lead operational reviews focusing on performance and SLAs.
• Strategically advise the Product Owner on defects, share operational feedback, and suggest system improvements based on performance and user trends.
• Oversee identification and raising of system issues/defects with suppliers per agreed procedures.
• Support the Product Owner in technical implementation of system releases/updates, providing senior technical expertise for testing, deployment stability, and post-release monitoring.
• Serve as key escalation point and decision-maker for HR System Analysts on complex system matters.
• Contribute significantly to HR systems roadmapping (feasibility, lifecycle, risk, impact).
• Lead HR system configurations to meet evolving operational needs.
• Define, manage, and audit user roles, permissions, and security access, ensuring data integrity.
• Provide expert system support and strategic guidance to the wider HR Services team.
• Oversee development and delivery of accurate operational reports and insightful analytics.
• Collaborate on strategic HR/technical projects (including agile) with senior subject matter expertise.
• Direct optimisation and troubleshooting of system workflows and interfaces for efficiency and accuracy.
• Identify and champion opportunities for significant process improvements within HR systems.
• Act as primary supplier escalation point for significant operational issues, driving effective resolution.
• Proactively monitor system health; identify, investigate, and ensure resolution of issues and defects, overseeing technical content.
• Manage internal technical escalations for system performance and functionality with decisive leadership.
• Champion and support change management for system updates with expert technical guidance and user provisioning oversight.

Requirements

• Project & Change Experience: Experience providing technical expertise to HR/IT projects (including agile) and supporting system changes.
• HR Process Understanding: Solid grasp of core HR processes and how technology enhances HR service delivery.
• Effective Supplier Management: Strong experience managing HR system supplier relationships, operational reviews, and escalations.
• Leadership & Guidance: Demonstrable experience providing expert guidance, critical system decisions, and acting as a key escalation point, ideally mentoring HR System Analysts.
• Deep Technical Expertise: Proven track record managing, administering, and configuring complex HRIS (e.g; SAP/Oracle configuration), with strong grasp of workflows, security, and integrations.
• Data & Reporting Capabilities: Proficiency in data management, ensuring data integrity, and developing insightful system reporting.
• Strong Problem-Solving & Analytical Skills: Excellent ability to swiftly identify root causes of system issues/defects and raise them effectively.
• Excellent Collaboration & Communication: Outstanding skills in building relationships and engaging effectively with diverse stakeholders (Product Owner, technical teams, HR, users, suppliers).

Benefits

• Contributory pension scheme
• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
• Private Medical Healthcare
• Colleague discount
• Competitive bonus

Training + Development

Interview process

Visa Sponsorship

Security clearance