Senior User Experience Researcher, Selling and Purchasing Experience
Equinix
Global leader in data center and interconnection services, enabling digital transformation.
Lead user research to inform product strategy and design for B2B digital solutions.
10 days ago ago
C$107,000 - C$204,000
Expert & Leadership (13+ years)
Full Time
Toronto, Ontario, Canada
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Data center colocation
Interconnection services
Smart Hands / remote support
Software-defined interconnection
Network Edge services
Equinix Metal (bare metal)
Equinix Fabric (cloud routing)
Managed services (integration & advisory)
Sector Specialisms
No specialisms available
Role
Description
user research
qualitative research
quantitative research
insight synthesis
stakeholder collaboration
strategy recommendations
- Lead end-to-end user research initiatives across functional domains to guide product strategy and design decisions
- Design and execute qualitative and quantitative research methods (e.g., interviews, usability testing, surveys, card sorting, personas, benchmarking studies, etc.) to uncover user behaviors, needs, pain points, and opportunities
- Incorporate complex technical and business requirements into research planning, execution, and analysis
- Synthesize research data into compelling, actionable insights—through storytelling, personas, journey maps, workshops, presentations, or reports—that drive user-centric decision-making
- Collaborate with cross-functional stakeholders to define requirements, set expectations for UX research (scope, effort, timelines), and foster communication and teamwork to proactively explore, ideate, validate, and socialize solutions
- Translate research insights into clear, actionable recommendations that directly inform product strategy, design decisions, and business priorities
Requirements
bachelor's
statistical tools
mixed methods
b2b products
problem solving
global team
- At minimum bachelor's degree in a related field (e.g., Human Computer Interaction, Psychology, Statistics)
- Experience working in a global team is preferred
- Proven track record of leading successful research initiatives that drive business growth and customer satisfaction.
- Expertise in quantitative and qualitative research methods
- Excellent analytical, communication, and presentation skills
- Experience with statistical and data analysis tools
- Demonstrated experience working on complex, highly technical B2B products
- Understand and incorporate complex technical and business requirements into research
- Strong problem-solving and critical-thinking abilities
- 7+ years of mixed methods research experience
- Ability to manage multiple studies simultaneously across multiple stakeholder groups
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1998
Year Established
The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.
25+ Countries
Global Presence
Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.
200+ Data Centers
Global Infrastructure
Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.
- World’s largest provider of data center and interconnection services.
- Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
- Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
- Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
- At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
- Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.
Culture + Values
- Thriving workplace where every colleague is valued and respected for who they are and what they contribute
- Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
- Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
- Programs to enhance workplace experience and attract high‑performing talent
Environment + Sustainability
Net-zero by 2040
Greenhouse Gas Emissions Target
Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.
50% reduction by 2030
Emission Reduction Target
Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.
100% Renewable Energy
Global Portfolio Goal
Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.
A-List Recognition
CDP Climate Change
Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.
- Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
- Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
- Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
- Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
- Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects
Inclusion & Diversity
17% increase
Women Employees Increase
Represents a significant global growth in the number of women employees over the past year.
14% increase
Black/African-American Employees
Signifies a notable rise in the number of U.S.-based Black/African-American employees.
47 organizations
Digital Inclusion Funding
Reflects the number of organizations supported by the foundation to enhance digital access and skills development.
11–37% increase
Employee Volunteer Hours
Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.
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