Field Service Supervisor

Overview

Supervise field technicians installing, maintaining, and repairing substation equipment.

Key Responsibilities

• team supervision
• transformer maintenance
• technical guidance
• safety compliance
• service scheduling
• performance reporting

Tasks

This position performs routine skilled and technical support work in the inspection, repair and maintenance of transmission and distribution substation electrical equipment. -Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment. -Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers. -Handle customer complaints and resolve issues in a timely and satisfactory manner. -Ensure that all field service activities are carried out in accordance with safety guidelines and company policies. -Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers. -Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities. -Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions. -Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions. -Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status. -Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement. -Mentor and Field service technicians to enhance their technical skills and knowledge.

Requirements

• high voltage
• transformer testing
• ms office
• 5+ years
• high school
• driver's license

What You Bring

This position requires working outdoors in all weather conditions. Occasionally work is performed near moving mechanical parts, at heights, hazardous places and is occasionally exposed to wet and/or humid conditions, temperature extremes, fumes, traffic, potential electrical shock hazards, noise pollution, and vibration. Nationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair. -Must be able to crawl, climb, stand and lift up to 50 lbs. -Scheduling experience a plus -Experience with the following test equipment: Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets -Ability to perform comfortably in a fast-paced, deadline-oriented work environment -Able/willing to work flexible hours, overtime, weekends, holidays and nights -Transformer manufacturing process experience and testing experience -Possession of a valid driver’s license, and able to maintain a good driving record -Excellent organizational skills, interpersonal, verbal and written communication skills -High School Diploma or equivalent -Ability to work as a team member, as well as independently -Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc). -5+ years of hands on experience in High Voltage testing of electrical power equipment -Knowledge of the following equipment: Circuit Breakers (HV/MV), Transformers, Switchgear, CT's, PT's and CCVT's -Available for frequent overnight domestic travel and occasional international travel -Experience with the following test equipment: Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi-Pot -Must be able to pass a fit for duty exam

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Benefits

The hourly rate for this position is between $39.00 – $60.00 per hour. -Referral Bonuses -Tuition Reimbursement -Competitive pay -Competitive Per Diem -401k with company match -Nashville Training Academy & Comprehensive Training Resources -Career Path Planning -Incentives for Professional Certifications -Medical, vision, and dental benefits

About Nass

-Born from a vision to boost power grid reliability, the company has become a trusted partner for utility operators. -From its Orlando-area hub, the firm developed a scalable mobile substation service capable of responding nationwide. -With deep roots in hands-on transformer, breaker, and switchgear work, the company also offers high-voltage testing, commissioning, and engineering services. -Through steady growth, the company now manages hundreds of substation upgrades and repairs annually, supporting critical energy infrastructure. -Their specialty is ensuring mission-critical electrical assets remain operational, often under tight schedules and remote conditions. -Behind the tools lies a lean structure combining decades of field expertise and pipeline discipline.

Sector Specialisms