Renewals Specialist

Overview

Manage customer renewals, minimize churn, and uncover growth opportunities.

Key Responsibilities

• ai tools
• ai insights
• risk monitoring
• renewal execution
• reporting
• strategic planning

Tasks

-Responsible for cultivating, influencing, and securing account renewals while protecting and enhancing customer trust. -Meet or exceed quarterly and annual renewal goals. -Partner and collaborate with internal resources such as Customer Success, Sales, Product Management, and Legal to develop renewal strategies for each customer based on data-driven decisions. -Adopt new initiatives and programs proactively. -Utilize modern AI tools daily to streamline renewal processes and enhance efficiency. -Monitor at-risk renewals/accounts and develop a plan of action. -Execute all phases of the renewal process, including account review, notifying the customer, quote creation, and executing win/win strategies to close the renewal. -Leverage AI-powered insights to identify risk and growth opportunities to optimize financial outcomes. -Prepare activity and forecast reports as requested.

Requirements

• salesforce
• domo
• project management
• associate degree
• customer service
• construction software

What You Bring

-Sales and/or customer service experience. -Basic Project Management skills/experience are a must. -Associate’s degree preferably majoring in Finance, Accounting, or Business, plus one to three years of experience in customer support, service and/or management, accounts receivable or equivalent experience. -Ability to develop ongoing improvements and processes to enhance team performance. -Must have excellent written and verbal skills in order to move and communicate across functional groups and levels. -Strong knowledge of Salesforce -DOMO experience. -Identify customer requirements early on, uncover roadblocks and demonstrate strong communication skills to drive the renewal to on-time closure. -Background with sales processes, including quoting, billing, and contracting, is a plus. -Ability to work in a fast-paced technology environment; be agile and pivot -Solid understanding of order processing and coordinating with functional departments. -Ability to interface with C-Level executives and owners. -Background with sales processes, including quoting, billing, and contracts, is a plus. -One to three years of experience working with software solutions for the construction industry.

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About Trimble Inc.

-Offers integrated solutions across construction, agriculture, and transportation. -Cutting-edge technology streamlines workflows and improves efficiency. -Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics. -Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems. -Played a key role in developing GPS technology and transforming resource management. -Solutions help achieve higher productivity, safety, and sustainability.

Sector Specialisms