Account Manager

Overview

Manage key energy data accounts, drive growth, ensure service delivery.

Key Responsibilities

• upselling
• financial reporting
• quality assurance
• data monitoring
• account review
• commercial management

Tasks

-Identify opportunities for upselling and cross-selling within existing accounts. -Financial management and reporting of dedicated client portfolio. -Lead operational teams through commercial issues to ensure issues are resolved operationally and contractually if needed. -Represent IMServ in public arenas such as conferences or exhibitions to promote the IMServ range of products and services, and host Corporate Hospitality events when required. -Collaborate with the sales team to develop and implement account growth strategies. -Contribute to the management of the business as a part of the wider Commercial function -Develop collaborative client focused relationships with all internal departments; identify key trends/issues with a view to achieving process improvements and measuring the success of these. -Build and maintain strong, long-lasting relationships with end user and partnerships key accounts. -Act as the primary point of contact for end users and partners in the region. -Monitor the quality of data collection, metering, and customer services provided to accounts. -Implement and follow quality assurance processes and metrics. -Be an active lead in contributing to the Third-Party Intermediary and End User account management strategy. -Collaborate with IMServs strategy team to assist with customer view and feedback into product and service deliverables. -Conduct regular account reviews to assess performance and identify opportunities for improvement. -Participate in and contribute to regional and national account management meetings, conferences, and training sessions. To act as a mentor within the team, specifically with new and existing Account Managers to assist with their on-boarding and development -Responsible for the commercial management of a group of clients within a dedicated channel.

Requirements

• account management
• private equity
• saas
• problem solving
• communication
• travel

What You Bring

-Demonstrable experience of success in an account management role, preferably within the energy sector or a related industry. -Experience in a Private Equity owned business environment (*) -Willingness to travel as required -Ability to work independently and manage time effectively. -Experience of working within a SaaS organisation (*) -Proven track record of managing and growing key accounts. -Strong analytical and problem-solving abilities. -Excellent communication, negotiation, and presentation skills.

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Benefits

-Car Salary Sacrifice Scheme* -28 days annual leave plus Bank Holidays -Enhanced Salary Sacrifice Pension Contributions -Annual leave Buy & Sell scheme -Simply health Healthcare plan (Upgrades available) -Life Assurance up to 6 X Base Salary*

About imserv europe ltd

Nope

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