Engine Technical Communicator

Overview

Provides technical support and communication for Caterpillar equipment and dealers.

Key Responsibilities

• technical support
• issue resolution
• failure analysis
• troubleshooting
• solution development
• dealer support

Tasks

-Work closely with Caterpillar to develop economical solutions to issues and product problems -Providing technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining). -Communicating with CAT engineers via the DSN to quickly resolve all technical issues -Develop and maintain a cohesive team effort between all departments -Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians -Assist sales and parts departments with technical matters -Assisting with the definition and solution of technical problems -Work with Technical Services team and service technicians to provide solutions to trouble-shooting needs -Performing other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issues

Requirements

• diesel technology
• combustion engines
• precision measuring
• dyno testing
• cat mustang
• technical writing

What You Bring

-Technical background with the ability to read schematics, engineering drawings, and machining specifications -Will consider equivalent work experience in lieu of educational requirements -In-depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition engines. -Soft skills as required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment. -College degree in Diesel Technology or Ag Mechanization or other industry-related field -Working knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, gauge blocks, etc. -Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting -Knowledge of CAT and Mustang data/service systems and applications -This person must be able to take on additional work in the absence of other Technical Communicators and possess strong written and verbal skills.

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Benefits

-401(k) Employer Match -Full-Time Benefits to Include: Medical, Dental, Vision -Vast Growth Opportunities -Tuition Reimbursement -Job Stability -On-Premise Clinic -Paid Vacation, Sick Time, Holidays -Great Work-Life Balance

About Mustang Cat

-Known for providing equipment, parts, and service solutions to diverse industries. -Supports infrastructure, energy, and commercial projects with heavy machinery and rental services. -History built on strong expertise and customer-focused solutions. -Specializes in heavy civil projects, offering tools and resources for large-scale infrastructure work. -Serves the energy sector, providing equipment for power generation and resource extraction. -Offers a comprehensive suite of equipment and repair services as a standout in its field. -Strong presence in the Texas area, leading with innovative solutions in construction and energy.

Sector Specialisms