Director Of Resident Services

Overview

Oversee resident services, assessments, care coordination, staff, budgets, and program development.

Key Responsibilities

• salesforce reporting
• care coordination
• resident assessments
• grant writing
• budget management
• staff supervision

Tasks

Participate in community committees, conferences, and events that advocate for older adults and affordable housing Ensure all at-risk tenants’ issues are identified, addressed, monitored and reported to the outside agencies as required. Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Agining Programs Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies, and medical facilities Direct supervisory responsibilities for all Resident Service staff Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments) Individual will be expected to carry a small caseload and provide care coordination in addition to management and supervisory duties Assess and recommend new opportunities for introduction and integration into 2Life Communities Collaborate with Fund Development to write grants for resident services and programs Supervise social work interns and interns from other fields, if necessary Actively participate in 2Life task forces and committees Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident’s tenancy at risk and other activities that directly impact residents. Identify and provide or arrange for staff training needs; updated certifications and required skill sets Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs). Supervise the development and implementation of individual service plans/case management services resulting from assessment findings. -Participate in community committees, conferences, and events that advocate for older adults and affordable housing -Ensure all at-risk tenants’ issues are identified, addressed, monitored and reported to the outside agencies as required. -Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Agining Programs -Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate -Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies, and medical facilities -Direct supervisory responsibilities for all Resident Service staff -Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments) -Individual will be expected to carry a small caseload and provide care coordination in addition to management and supervisory duties -Assess and recommend new opportunities for introduction and integration into 2Life Communities -Collaborate with Fund Development to write grants for resident services and programs -Supervise social work interns and interns from other fields, if necessary -Actively participate in 2Life task forces and committees -Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident’s tenancy at risk and other activities that directly impact residents. -Identify and provide or arrange for staff training needs; updated certifications and required skill sets -Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director -Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs). Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.

Requirements

• clinical
• supervisory
• care coordination
• master's
• licsw
• travel

What You Bring

Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults Master’s degree in Social Work or Mental Health Counseling, LICSW or LMHC licensure, and at least five years of post-master’s experience; or an equivalent combination of relevant education and experience preferred External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. Able to travel to all 2Life campuses for meetings and training -Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults -Master’s degree in Social Work or Mental Health Counseling, LICSW or LMHC licensure, and at least five years of post-master’s experience; or an equivalent combination of relevant education and experience preferred -Able to travel to all 2Life campuses for meetings and training

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Benefits

Pet insurance Paid vacation 2 floating holidays 401(k) plan Paid holidays Compensation details: 80000-88000 Yearly Salary Robust medical and dental plan 2LIfe Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age. Employer-paid life and AD&D, STD, and LTD insurance -Pet insurance -Paid vacation -2 floating holidays -401(k) plan -Paid holidays -Robust medical and dental plan -Employer-paid life and AD&D, STD, and LTD insurance

About 2Life Communities

-Founded with a mission to create sustainable and affordable housing for older adults. -Focuses on designing and managing communities that promote independence and social engagement. -Builds integrated communities that combine housing, healthcare, and support services. -Projects are often located in high-demand urban areas, offering both independent living and assisted living options. -Has a strong emphasis on creating environments that foster a sense of belonging and well-being for seniors. -Combines innovative design with community-centered approaches to cater to the unique needs of older adults. -Develops properties with a long-term commitment to maintaining affordability and access for residents. -Standout projects include multi-use developments with green spaces and community facilities tailored for seniors.

Sector Specialisms