Parts & Service Administrator

Overview

Handles parts sales, inventory, and service order processing for rental stores.

Key Responsibilities

• customer service
• inventory management
• warranty processing
• data entry
• logistics
• sales support

Tasks

-Assist walk-in customers with parts & merchandise sales. -Responsible for keeping record of parts inventory. -Assist with customer parts counter sales, stock orders, and answer incoming calls. -Help process warranty claims for machines for all central Illinois rental stores. -Complete required paperwork and computer data entry of billings, ordering, stocking and selling of supply items for both Parts & Service Depts. -Maintains service records, equipment information, and customer information in system, as needed. -Provide excellent customer service to all customers and employees. -Operate pallet jack and drive company vehicles to deliver or pick up parts as needed -Will ship and receive freight, inventory storage, customer order filling

Requirements

• high school
• microsoft office
• customer service
• warehouse experience
• driver's license
• part numbers

What You Bring

-Ability to write professional business communication when sending emails, letters, notes, and documenting is required -Ability to look up equipment part numbers in computer parts books system and/or online resources. Process orders as they come in. -Ability to follow all safety rules and wear proper safety equipment in the warehouse and in outdoor yard areas. -Basic knowledge as well as understanding of the core parts and service operations highly preferred. -High School Diploma or equivalent is required. -Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook are required. -Must have a positive attitude and excellent customer service skills -Able to lift 75 lbs. -Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate). -Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail. Ability to multi-task in a fast-paced environment. -Excellent communication skills (written, e-mail, verbal) -Must be able to handle general math calculations on money, weight measurement, volume, and distance. -Open, process and close work orders. -Must be well organized and able to meet challenging deadlines. -Previous warehouse experience required. A minimum of 2 years’ previous experience in parts, inventory, heavy construction equipment experience required. -Must be able to work with minimal supervision.

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Benefits

-Paid Parental Leave and Funeral Leave -Paid Time Off Prorated 80 hours of PTO + 1 Floating Holiday -Health, Dental, Vision, Disability, and Life Insurance -Personal Tool Insurance, and Safety Equipment Reimbursement -Paid Holidays -Education Assistance -Voluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

About Altorfer Cat

-A trusted provider of equipment, parts, and service solutions. -Specializes in providing Caterpillar products to support industries like construction, mining, agriculture, and power generation. -Offers a wide range of services, including equipment sales, rentals, parts distribution, and maintenance. -Reliable with expert technicians ensuring equipment stays operational across projects. -Plays a crucial role in supporting both local and global economies through massive construction projects and powering critical infrastructure. -Known for a customer-first approach, with responsiveness and dedication to client needs. -Works on large-scale projects including highways, power plants, and mining operations. -Stands out by offering comprehensive support services to maximize uptime, not just selling equipment.

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