Manager, Process Excellence

Overview

Develop and maintain operational SOPs/playbook, driving process improvement across Suffolk.

Key Responsibilities

• dashboard reporting
• process metrics
• tech integration
• process documentation
• playbook management
• process improvement

Tasks

-Stay current on industry best practices and trends in process management, particularly in Mission Critical, Design-Build, and Suffolk vertical projects. -Measure, report, and communicate the impact of process management and improvement initiatives to senior leadership by supporting the measurement and reporting of process adoption, maturity, and impact through dashboards, playbook analytics and process reviews. -Partner with Ops Ex leadership by provid ing project management support to high-impact programs and initiatives. -Collaborate with business and process owners across regions, departments, and sectors, to define, document, and improve core operational processes. -Collaborate with Data and Technology teams to design processes that leverage technological innovation and data-driven decision-making. -I dentify and prioritize opportunities for continuous process improvement across emerging markets, sectors, and verticals; lead cross-functional teams to design and implement solutions. -Lead process maturity initiatives across all Operation al Excellence (Ops Ex) processes, establishing frameworks to ensure full documentation of in-scope processes. -Partner with the Director of Process Excellence to advance and maintain Suffolk’s Operational Playbook, ensuring all SOPs, best practices, and templates are current, accurate , and aligned with company standards. -Advance measurement approaches and tools in partnership with the Ops Ex team to enhance operational insight and effectiveness.

Requirements

• procore
• bluebeam
• bachelor's
• 5 years
• project management
• leadership

What You Bring

-Exceptional project management, organizational, and prioritization skills in a fast- p aced environment. -Strong leadership, communication, and interpersonal skills; capable of engaging at all levels of the organization. -Willingness to learn, adapt, and take ownership of high-impact responsibilities. -Strategic thinker and self-starter with proven ability to influence cross-functional teams and drive organizational change. -Bachelor’s degree in construction management, business, engineering, or a related field; advanced degree preferred. -Minimum of 5 – 7 years of experience in construction operations, process improvement, or standards development -Proficiency with Procore, Bluebeam, and other construction technologies desired but not required ; familiarity with enterprise-level process management tools a plus .

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About Suffolk Construction

-From its Boston headquarters, they expanded through strategic acquisitions in healthcare and regional offices across the US. -Their portfolio spans iconic projects like Wynn Everett casino, GE’s Boston headquarters, major airports, and mixed-use towers. -They offer full-spectrum services: pre-construction, construction management, general contracting, and design-build. -They operate Centers of Excellence across sectors such as aviation, mission-critical, education, healthcare, and hospitality. -Their approach combines cutting-edge technologies like AI, VR, and virtual design with collaborative, people-focused execution. -Notable innovations include VR groundbreaking ceremonies and AI-driven risk modeling on complex builds. -Projects range from large-scale casinos and airport terminals to universities, residential towers, and mission-critical facilities. -Despite its scale, they maintain a reputation for a regimented culture and a meritocratic, performance-driven ethos.

Sector Specialisms