Product Manager

Overview

Lead product strategy, delivery and adoption for data and automation solutions.

Key Responsibilities

• roadmapping
• performance monitoring
• legacy migration
• agile delivery
• product liaison
• user adoption

Tasks

-Continuous Improvement Support ongoing product evolution by helping teams navigate change, monitoring performance against key metrics (customer satisfaction, adoption rates, system performance), and planning thoughtful transitions from legacy systems to future-state solutions. -Communication & Governance Keep leadership informed with regular updates to the Steering Group and Senior Management Team. You'll lead product meetings with vendors and internal stakeholders, ensuring actions are captured, decisions documented, and progress tracked transparently. -Stakeholder Engagement Act as the go-to product expert and liaison between business teams, technical teams, and external vendors. You'll manage competing priorities, track changes, facilitate alignment, and ensure everyone is clear on release timelines and expectations. -Change Leadership & Mentorship Guide and mentor Switch2's Energy Change Agents (our internal champions who facilitate transformation across departments), helping them understand product capabilities and communicate the value of upcoming changes. You'll be a key enabler of organisational transformation. -Agile Leadership Champion agile ways of working, fostering a culture of rapid decision-making, continuous improvement, and value-driven delivery. You’ll work closely with business stakeholders to ensure priorities are clear and progress is swift. -Product Roadmapping & Delivery Own the end-to-end product lifecycle, from ideation through to launch and beyond. You’ll define and manage product roadmaps, ensuring alignment with strategic objectives and seamless integration with other product streams. -Vision & Strategy Collaborate with stakeholders across the business to craft a compelling vision for Switch2’s Data and Automation Products. You’ll draw on customer feedback, market intelligence, and internal insights to shape products that deliver real value—balancing innovation with practicality. -Enablement & Adoption Ensure that new features and products are not only delivered but embraced. You’ll coordinate training, create support materials, and drive adoption across teams—making sure the benefits are realised long after launch.

Requirements

• change management
• communication
• implementation
• customer service
• data-driven
• stakeholder management

What You Bring

-Solid grasp of change management principles and business process modelling -Exceptional communication skills—you can translate technical complexity into compelling narratives for executives, and business requirements into clear specifications for technical teams -Full software implementation lifecycle experience, from discovery through launch and iteration -Deep understanding of customer service practices and solutions -Ability to juggle multiple projects and priorities with confidence and clarity -Strong empathy for customer and client needs, with a user-centred mindset -Data-driven mindset with ability to define metrics, analyse performance, and make evidence-based decisions -Collaborative and engaging communicator, able to inspire and influence at all levels -Highly organised and detail-oriented, with a structured approach to delivery -Proven stakeholder management skills across technical and non-technical audiences, with the ability to influence without authority

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