HVAC Service Manager

Overview

Lead and manage HVAC service department, overseeing technicians, dispatch, and sales.

Key Responsibilities

• service operations
• dispatch coordination
• quality assurance
• parts procurement
• budget management
• technical support

Tasks

-Oversee the full operations of the HVAC service department, including dispatch, service estimators, and service technicians. -Maintain communication with vendors and factory personnel regarding warranty issues, product recalls, operational problems, and premature equipment failures. -Conduct performance appraisals and set improvement goals for HVAC technicians in alignment with company standards. -Collaborate with other departmental managers to meet company-wide and departmental goals. -Develop and monitor departmental budgets, goals, and objectives to ensure profitability. -Communicate regularly with dispatch to ensure personnel are scheduled appropriately based on skill level, efficiency, and training needs. -Manage customer contracts and ensure the service team completes PM inspections on schedule. -Supervise and direct HVAC service technicians in equipment repair, start-up, operation, and other service-related duties to ensure customer satisfaction. -Hire, develop, and manage dispatch and inside service sales teams. -Review technicians’ work to ensure quality meets established standards, techniques, and safety requirements; recommend improvements as needed. -Oversee the accuracy and timeliness of service quotes, work orders, invoices, and time reports. -Uphold company policies and foster a culture of accountability, professionalism, and continuous improvement. -Ensure required parts are specified and ordered promptly to meet service deadlines. -Assist in recruiting, interviewing, hiring, and training HVAC technicians, dispatchers, and inside service support staff. -Keep current with the latest factory OEM training on supported products, coordinate technician training, and maintain training records to ensure proficiency in preventive maintenance, start-up, troubleshooting, and repair. -Conduct group and one-on-one meetings with technicians for training, evaluation, and communication; lead or participate in regularly scheduled departmental safety/informational meetings. -Schedule, direct, and provide technical support for HVAC technicians to meet service demands and customer expectations. -Coordinate with other departments to align service operations with overall company goals.

Requirements

• hvac cert
• epa license
• 10+ years
• service software
• ms office
• leadership

What You Bring

-Strong background in commercial and industrial HVAC service (not construction or installation). -Valid driver’s license with a clean driving record. -Ability and willingness to work a non-standard schedule, including nights, weekends, and holidays as required. -Excellent customer service skills. -Excellent verbal and written communication skills, with strong conflict management abilities. -Strong customer service and sales acumen. -Strong leadership, communication, and organizational skills. -Proficient in-service software and Microsoft Office Suite. -Excellent leadership skills to enhance team productivity and uphold high standards of work. -Detail-oriented and highly organized, with the ability to manage multiple tasks and assignments simultaneously. -Ability to read, interpret, utilize, and train from manuals, schematics, and control circuits related to HVAC and refrigeration systems. -Highly organized with the ability to manage multiple priorities. -Possess a strong personal desire for improvement, and the ability to motivate HVAC technicians to be better tomorrow than they are today. -Valid HVAC certification and EPA license. -Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems. -Technical aptitude with knowledge of local codes and the ability to use available resources to find effective solutions. -Minimum 10 years of HVAC industry experience

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Benefits

-401(k) with company match -Health, dental, and vision insurance -Company vehicle and phone -Competitive salary and performance-based bonuses -Ongoing training and career development opportunities -Paid time off and holidays

About Lippert Mechanical Service

-Founded with a mission to deliver high-quality mechanical services for a wide array of industries. -Specializes in the design, installation, and maintenance of mechanical systems, including HVAC and plumbing. -Has a track record of completing large-scale projects in sectors such as industrial, commercial, and residential. -Known for working on complex, multi-faceted projects requiring precise coordination and high-level technical skills. -Provides both retrofitting services for existing systems and new installations for fresh construction. -Offers tailored services to meet specific needs, ensuring high levels of customer satisfaction. -Maintains long-term relationships with clients, demonstrating reliability and expertise over decades of operation.

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