Project Manager Assistant

Overview

Support project managers with client orders, coordination, and lab operations.

Key Responsibilities

• order processing
• quote entry
• deadline coordination
• report generation
• operational support
• courier scheduling

Tasks

-Gather internal information for client data inquiries and investigations, when required. -May act as a back-up for functions performed by Project Managers and Project Support, when cross trained. -Engage in cross-training/career pathing to support overall success of Customer Experience Team. -Conflict Resolution: Identifies, addresses, and manages conflicts constructively. -Initiate client credits, as required. -Send job confirmation to clients as required within internal timeline metrics. -Investigate and respond to internal inquiries and sub-contracting requests. -Complete methanol orders and billing. -Enter Quotes. -Coordinate and communicate client/internal deadline changes and/or toggle requests with lab operations team. -Provide support to other related departments or areas as required (i.e. Sample Entry, Bottle Prep, Archiving). -May assist with client meetings and/or conference calls to address issues, trouble shooting and analysis requirements. -Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements. -Create summary reports for CET Lead. -Answer incoming calls and check voice messages to the main phone line and redirect as required -Effectively execute to Customer Experience Team KPIs. -Respond to operational inquiries (including: Rush TATs, job status, instrument capacity, etc). -Initiate analysis cancellations resulting from internal or external changes. -Create orders based on customer requirements. -Schedule internal courier.

Requirements

• chemistry
• microsoft office
• degree
• customer service
• communication
• teamwork

What You Bring

-Demonstrated success in positions related to Customer Service or Lab Operations -Communication: Conveys information effectively and efficiently. -Interpersonal Skills: Proper interactions with others and communicate effectively in direct interactions. -Time Management: Manages time productively and meets deadlines effectively. -Strong verbal and written communication skills (French is an asset). -Teamwork: Collaborates effectively within the team. -Basic chemistry knowledge for application in a laboratory setting. -Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and the CET members. -Good knowledge of computers (Microsoft Word, Excel and Outlook) -Organized, detail-oriented and focused. -University degree or College diploma preferably in chemistry or environmental science (an asset) or equivalent work experience. -Ability to work independently as well as engage others when required in the escalation of concerns. -Adaptability: Handles changing environment and adjusts to new tasks. -Organizational Skills: Manages time and resources effectively to achieve the expected outcomes. -Good time-management, multi-tasking and priority setting skills. -Represents the Bureau Veritas Values and is at all times professional.

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About Bureau Veritas Group

-Expanded into a global player in testing, inspection, and certification services. -Serves diverse sectors, helping businesses manage risk, improve performance, and meet regulatory requirements. -Projects span from construction and infrastructure to energy, marine, and consumer products. -Clients range from large corporations to small enterprises across various industries, ensuring safety, quality, and compliance. -Has expanded its portfolio, with a focus on sectors such as energy, marine, and industrial. -Leverages cutting-edge technologies, including digital platforms and analytics, to offer innovative solutions. -Known for integrity and reliability, guiding industries toward sustainable and compliant operations. -Oversees critical infrastructure developments, maritime safety, and energy solutions, with an emphasis on creating lasting value.

Sector Specialisms