Customer Service Representative - Credit and Collections

Overview

Assist residential customers with credit, collections, and energy service inquiries.

Key Responsibilities

• tech support
• call handling
• on‑call
• dispute resolution
• collection tools
• payment negotiation

Tasks

-Expedite the resolution of customer disputes and queries. -Handle customer phone calls professionally, empathetically and knowledgeably, following appropriate scripts when necessary. -Participate in an on-call rotation. -Provide specialized technical support to customers. -Utilize critical thinking to address and resolve complex customer inquiries. -Follow and optimize collection protocol utilizing specialized tools. -Engage with past due customers to negotiate for payments and eligible arrangements on remaining balances. -Deliver exceptional customer service through multiple communication channels, primarily phone calls.

Requirements

• collections
• high school
• multiple programs
• customer service
• problem solving
• troubleshooting

What You Bring

-Experience in collections. -High School Diploma or equivalent. -Training for this position will be conducted in person at our downtown location in Amarillo, TX -Ability to confidently use multiple computer programs at once. -At least 18 months of customer service experience or equivalent. -Anticipate customer needs and offer tailored solutions using advanced problem-solving skills. -The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow.

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Benefits

-Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test. -After completing training, employees will be required to work onsite at our downtown Amarillo, TX location for a period of three months -Starting pay for this position is $18.00

About Xcel Energy

-hidden炳 Renewable energy solutions, including wind and solar power. -hidden炳 Reducing carbon emissions and increasing clean energy generation. -hidden炳 Large-scale renewable projects like the Rush Creek Wind Project in Colorado. -hidden炳 Service offerings cover residential, commercial, and industrial energy needs with an emphasis on sustainability. -hidden炳 Leader in energy efficiency programs, helping customers reduce consumption and costs. -hidden炳 Innovates in the energy sector, balancing economic and environmental goals.

Sector Specialisms