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Esri Canada

UX/Market Researcher (1-year contract), Ratio.City | Spécialiste en expérience utilisateur et en recherche de marché (contrat d'un an), Ratio.City

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Esri Canada

Privately‑owned Canadian provider of enterprise GIS solutions empowering spatial analytics and mapping.

Conduct UX and market research to inform product and growth strategies.
9 days ago ago
C$72,000 - C$83,000
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Toronto, Ontario, Canada
Remote
Company Size
400 Employees
Service Specialisms
Technical Support
Customer Care
Training
Consulting
Priority Support
Premium Support
Sector Specialisms
Public Works
Water
Wastewater
Storm Water
Roads
Traffic
Parks
Facilities
Role

Description

research planning
data analysis
qualitative research
quantitative research
repository management
trend monitoring
  • Present research findings to internal team in engaging and actionable ways
  • Design and execute research plans to understand market and customer needs, behaviours, and pain points.
  • Analyze and synthesize findings into clear insights, personas, and recommendations.
  • Collaborate closely with product manager, UX designer, marketing team, and others to identify research questions and priorities.
  • Conduct qualitative research (interviews, usability tests, diary studies, focus groups) and quantitative research (surveys, market analysis, competitive benchmarking).
  • Maintain research repositories and ensure research knowledge is accessible across teams.
  • Monitor industry trends, competitive landscape, and emerging market opportunities.

Requirements

university degree
figma
user research
research methods
gis
bilingual
  • University degree in Psychology, Sociology, Market Research, Business or related field.
  • Familiarity with Figma, Loom, Dovetail and similar platforms.
  • Au moins un an d'expérience, de formation ou de certification en recherche sur l'expérience utilisateur.
  • Familiarity with the urban planning and development industry
  • Capacité à voyager à l'occasion (par exemple, vers d'autres bureaux d'Esri, des conférences ou des bureaux de clients).
  • Solide connaissance des méthodes de recherche qualitatives et quantitatives.
  • Proven analytical problem-solving and decision-making skill.
  • Ability to travel infrequently (e.g. to other Esri offices, conferences, and customer offices).
  • Bonne compréhension des systèmes d'information géographique (SIG) et de leur utilisation pour résoudre des enjeux d'affaires.
  • Understanding of geographic information systems and how they are utilized to solve business issues.
  • Bilingualism English/French
  • Excellent communications skills
  • Bilinguisme anglais/français
  • Team player with a track record for meeting deadlines.
  • Esprit d'équipe et capacité éprouvée à respecter les échéances.
  • Connaissance de Figma, Loom, Dovetail et autres plateformes similaires.
  • Excellente maîtrise des applications de productivité.
  • Diplôme universitaire en psychologie, sociologie, recherche de marché, administration des affaires ou domaine connexe.
  • Strong knowledge of qualitative and quantitative research methods.
  • Excellentes habiletés de communication.
  • 1+ years of user research experience, training and/or certification.
  • Solides compétences analytiques, de résolution de problèmes et de prise de décision.
  • Strong working knowledge of productivity apps.

Benefits

Information not given or found

Training + Development

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Interview process

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Visa Sponsorship

Information not given or found

Security clearance

  • our hiring process includes background checks as a condition of employment.
Company

Overview

1984
Founded in Toronto
The company was established in 1984 in Toronto.
15 Offices
National Presence
The company operates 15 offices across Canada.
12,000+ Organizations
Client Base
Serves over 12,000 organizations nationwide.
1985
GIS Pioneer
Designed one of Canada's first county-wide mapping systems.
  • Privately owned and headquartered in Toronto, with 15 offices across Canada serving over 12,000 organizations.
  • Offers the full ArcGIS platform—software, services and support—helping organizations digitize, layer and analyze geospatial data.
  • Projects span municipal planning, utilities network modernization, transportation routing and public safety mapping.
  • Has earned top industry recognition, including Platinum Best Managed status in 2019 and Canada’s Most Admired Corporate Cultures.
  • Consulting services cover government systems, K‑12 and higher‑ed initiatives, emergency response and infrastructure asset management.
  • A pioneer in GIS: designed one of Canada’s first county-wide mapping systems in 1985, still in use today.

Culture + Values

  • Innovation is a core value empowering staff to think creatively.
  • Collaboration is key, and working together across teams is encouraged.
  • Integrity is fundamental, ensuring transparency and ethical conduct.
  • Customer success drives the organization, focusing on solving real-world problems for clients.
  • Commitment to continuous learning and development of employees.

Environment + Sustainability

Net-zero by 2050
Sustainability Goal
Target to achieve net-zero emissions by a specific year.
  • The company actively integrates geographic information system (GIS) technology to promote environmental sustainability.
  • Promoting eco-friendly initiatives, such as using renewable energy sources in operations.
  • The company has worked on reducing energy consumption and increasing efficiency in its offices and data centers.

Inclusion & Diversity

  • Has a strong commitment to fostering an inclusive and diverse workforce.
  • Aims for balanced gender representation at all levels of the organization.
  • Has programs in place to support underrepresented groups and create an inclusive environment.
  • Reports gender-related statistics and specific outcomes on diversity initiatives annually.
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