Customer Onboarding Specialist

Overview

Help customers switch to Octopus Energy, resolve issues, and guide them on tariffs.

Key Responsibilities

• energy advice
• customer onboarding
• tariff selection
• billing support
• problem solving
• call handling

Tasks

-Making energy easy. Cutting through the jargon and helping customers understand whether switching to Octopus Energy is right for them. -Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop, but you’ll take it in stride, stay cool under pressure, and keep finding solutions -Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time -Onboard customers by assisting them to select the best tariff to suit their needs. Plus providing knowledge on our low carbon technology - you’ll become an Octopus product guru! -Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast -Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way and make it happen

Requirements

• communication
• detail-oriented
• adaptable
• quick learner
• customer service
• telesales

What You Bring

-Clear communicator with a focus on listening and acute attention to detail -Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow -To be a quick learner due to exposure to different departments -Previous experience of working in fast-paced customer service operations or telesales environment would be advantageous

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Benefits

Discovery Day: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. You will need to be available in person to attend one our discovery days on one of these dates:6th November 2025 25th November 2025Final Interview: The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.A bit about the role:Start date: Our role is due to start on Monday 12th January 2026Location - LeicesterSalary - £24,600Hours - Full TimeIf this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. Final Interview: The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.A bit about the role:Start date: Our role is due to start on Monday 12th January 2026Location - LeicesterSalary - £24,600Hours - Full TimeIf this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Salary - £24,600 First Stage Interview: Your chance to chat with one of our team and get a feel for life at Octopus. -Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile - because that’s what good service looks like -Live for great customer service. You enjoy helping people and making their day just that little bit better -Thinking on your feet. No scripts, no robotic responses - just real conversations where you listen, understand, and deliver solutions that make sense -End-to-end service. No endless transfers or passing the buck - you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time -🎁 Visit our UK perks hub - Octopus Employee Benefits

About Octopus Energy

-Founded with a mission to disrupt the energy sector with clean and affordable solutions. -Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy. -A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies. -Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses. -Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services. -Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs. -Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide. -In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage. -Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape. -Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Sector Specialisms

Interview Process

-first stage interview: chat with a team member -discovery day: group exercises, role plays, one‑on‑one interviews (6 nov 2025 or 25 nov 2025) -final interview: office visit with leadership team