Resident Relations Manager

Overview

Oversee community operations, leasing, rent collection, resident satisfaction, and events.

Key Responsibilities

• rent collection
• payment posting
• financial reporting
• resident meetings
• event coordination
• delinquency management

Tasks

-Manage accounting and financial matters, e.g., collecting rent, posting payments, processing final account statements, updating monthly financial statements, and managing delinquencies -Meet with current and prospective residents to address issues -Help increase resident renewal rates and organize resident events -Individuals will perform a combination of sedentary desk work and touring the community for a period of 8 hours. Some communities will have stairs in select units. In addition, you will need to use a computer, telephone and other office equipment to perform tasks.

Requirements

• fair housing
• delinquencies
• overtime
• 2+ years
• leasing
• resident relations

What You Bring

-Experience with Fair Housing Regulations and experience managing delinquencies -Ability to work overtime and a non-traditional schedule including evenings, weekends, and holidays -Two plus years of apartment leasing experience required; resident relations manager experience desired

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Benefits

-Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance. -Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources. -Additional earning potential through position-specific performance incentives -Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement. -Pay: $20.00 - $24.00 per hour -Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here! -Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers). -Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months. -Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us! -On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.

About Continental Properties

-Founded with a vision to transform the real estate landscape, the company has built a reputation for excellence. -They focus on developing high-quality, sustainable residential and commercial spaces across the U.S. -The company's project portfolio includes luxury apartment communities, mixed-use developments, and retail spaces. -The company has expanded its footprint to multiple states, with a strong presence in both urban and suburban markets. -Known for its innovative approach, the company emphasizes creating environments that enhance the quality of life for residents and customers. -Their success is driven by a team of dedicated professionals committed to delivering exceptional projects on time and within budget. -The company has built long-lasting relationships with tenants, clients, and partners, cementing its place as an industry leader.

Sector Specialisms

Security Clearance

-applicants must pass a post‑offer criminal background check before joining.